Engineer - Customer Service - French

2 days ago

Bengaluru Karnataka India, Karnataka Enphase Energy Full time

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future

Must be available to work on-site at our Bangalore office 5 days per week.

About the Role

To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will be doing

  • Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours
  • Conducting remote troubleshooting of Enphase products
  • Troubleshooting, approving, and executing warranty claims
  • Providing pre-sales information about Enphase products
  • Assisting with the activation of new Enphase sites as needed
  • Documenting all activity in a central CRM/Help Desk software platform
  • Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed
  • Participating in ongoing training/education of industry standards and Enphase product-specific information
  • Assist other team members with troubleshooting and/or administrative tasks as needed
  • Following departmental conventions and procedures
  • Professionally represent Enphase via all communications mediums
  • Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
  • Performing other duties as assigned
  • Support operational hours (India team) are 1 PM – 10:00 PM, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends

Who you are and what you bring

  • Should be a Graduate – B.E/B.Tech/M.Sc/MCA/B.Sc/BCA
  • Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position
  • Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
  • Experience working in a fast-paced technical support or customer service position
  • Strong verbal and written communication skills
  • Proficient in French. C1 certification is required
  • Computer literate (PC skills essential, Mac OS desirable)
  • A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

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