Senior Telecom Tester
4 weeks ago
Experience : Total 10+ Years of experience in Telecom Testing background
Notice Period : Immediate to 30 days
Location : Mumbai, Pune, Bangalore & Chennai
Skills for Telecom Testing :
- OSS and BSS applications knowledge is must.
- Should have strong analytical approach towards the requirement analysis, test planning, test designing, execution follow-up, tracking issues to
Roles and responsibilities :
- Strong troubleshooting capabilities targeting complicated problems in the remote system
- Strong communication and strong writing skills required
- Ability to multi-task and handle changing priorities and experience in agile development
- Knowledge of software development methodology, build tools, and product life cycle
- Excellent team skills, can-do demeanor, focus on quality.
- Experienced software testing, understand the business functionality, and define over all test strategy.
- Proactively manage test readiness, environments, test data quality, resource alignment to meet business objectives.
- Must have the desire for delivering excellence in product quality, and reliability.
- Excellent problem solving, interpersonal communication, project and time management skills a must.
- Must be extremely detail-oriented in regards to verbal and written documentation and communication.
- Ability to work flexible hours occasionally on weekends too.
- Knowledge of Telecom networks and protocol should be an added advantage.
- Knowledge of Calibration Services should be an added advantage.
- Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.
- Should be able to work under tight deadlines.
- Should be eager to learn new technologies and business details.
- Act independently and be self-motivated.
- Excellent Problem solving and customer service skills.
- Should be able to research solutions independently and solve problems.
- Must have excellent communication skills.
- Multitasking and coordination skills.
- Drive for result.
- Create customer and vendor accounts.
- Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
- Testing routes based on sales request and customer requirements.
- Be online on skype and work on sales/customer/vendor requests.
- Assist in creation and implementation of documents and procedures to support operations.
- Should be able to handle all type of customers for services sales viz AMC & Calibration.
- Create reports and analyse data on a daily basis.
- Maximize Service Availability.
- Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
- Escalate complex problems of team to higher level of expertise within Organization
- Proven expertise in Agile software development especially Scrum and Kanban
- Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
hould have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
- Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
- Ensure that business requirements are mapped to the functional specification and have sufficient test coverage
- Strong knowledge of defect tracking systems and processes
- Ensure that business requirements are mapped to the functional specification and have sufficient test coverage
- Strong knowledge of defect tracking systems and processes
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