Infrastructure Engineering Senior Advisor
5 days ago
About Evernorth
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
HIH - Infrastructure Engineering Senior Advisor (Network Engineer - Operation and Reliability )
Position Overview
A forward-thinking and self-motivated Zero Trust Network Engineer to focus on the deployment and configuration of a government client's Zero Trust Broker tools in their environment. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Provides counsel and advice to top management on significant Infrastructure matters, often requiring coordination between organizations. Troubleshoots and proceeds on resolving complex infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve escalated infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors.
Provides exceptional technical support of all remote site Infrastructures as well as assisting with some assignments/projects. As a confident and outspoken decision maker, you will investigate and resolve problems for the entire information technology solutions including our wireless access points, security appliances, switches, and other technologies. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors. Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Infrastructure support. Recognized internally as a subject matter expert.
Responsibilities:
- Provisioning, monitoring and maintenance of hardware, software and network in zero trust technology (such as Zscaler, Cisco Security Services, Prisma)
- Ensuring system availability and reliability
- Responsible for designing, analyzing, and troubleshooting complex security policy with in the Zero Trust Network. Able to quickly analyze traffic flows to determine if the security policy is preventing critical business functionality.
- Perform ongoing operations and maintenance of the zero-trust broker tools, including providing patching and end-user support
- Direct experience with deploying, configuring, or maintaining zero trust broker tools, such as Zscaler
- Perform deployment and configuration of zero trust broker tools for access to the internet and private applications
- Working with a team on an out-of-hours on-call support rotation
- Collaborating with internal teams for day to day activities.
- Configuring and installing various network devices and services (e.g. switches and routers)
- Proactively contributing to documentation, automation and processes as they evolve including standard operating procedures
- Seeking opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our infrastructure.
- Supporting and troubleshooting second and third tier escalations to resolve issues
Qualifications:
Required Skills:
- Strong written and verbal communication skills with the ability to interact with all levels of the organization.
- Strong interpersonal skills.
- Strong time and project management skills.
- Zero trust network (Zscaler preferably)
- Proxy configuration, routing, troubleshooting
- Zero trust VPN configuration, routing, troubleshooting
- Cisco Routing & Switching (CCNP or equivalent skill and experience)
- Experience in WAN/LAN and transport technologies (Ethernet, MPLS, TDM, DMVPN)
- Deploying Cisco networks utilizing industry best practices
- Working knowledge of basic scripting and network automation.
Required Experience & Education:
- 13-16 years of experience in Networking
- Proven experience with support and operations of large-scale enterprise networks
- College degree (Bachelor) in related technical/business areas or equivalent work experience.
- Industry certifications such as CCNA and CCNP.
Desired Experience:
Highly Preferred Technical Skills:
- Cisco ASR/ISR routers, SDWAN with Cisco/Viptela vEdge/cEdge routers, Cisco Catalyst 9000/4500 series switches, Cisco ISE, Cisco Wireless Controllers, Aruba, Meraki
- Other Skills of Interest:
- InfoBlox IPAM, Cisco DNA, Viptella, Automation (Python/Ansible), NFV Technologies
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Highly self-motivated and directed
- Strong organizational skills
- Keen attention to detail
- Strong customer service orientation
Location & Hours of Work
(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
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