Support Lead

3 weeks ago

Pune Maharashtra India, Maharashtra Capgemini Engineering Full time

Job Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)


Must Have Technical and Functional Skills:

- Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform

- Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc.

- Experience in Siemens MOM platform including - Opcenter EX, APS, MOM Connect (preferred)

- Domain experience in Discrete Manufacturing Industry, Semiconductor Industry

- Good understanding of Opcenter Execution Discrete modules and its functionality preferred)

- Good understanding ticketing tools like Remedy, Service Now

- Knowledge of Closed Loop Manufacturing (PLM and ERP)

- Good understanding of Discrete business process for complex assembly manufacturing

- Knowledge of APIs, middleware, messaging queues and enterprise integration patterns

- Knowledge of OPC-UA, PLC/SCADA interfacing

- Analytical skills, problem solving and attention to detail

- Good Knowledge of Agile framework


Roles and Responsibilities:

- Lead the Incident Management, Problem Management, Service Request, Change Management

- Managing periodic governance and reporting

- Team Management, Customer management, knowledge management

- Coordination with manufacturing site, contextualize shop floor operations, understand support customers manufacturing business processes

- SLA and KPI management, ensuring uptime and application availability

- Identify and implement continuous process improvement opportunities

- Coordination and contribution with MES COE, Interfacing application teams, and Digital Manufacturing initiatives

- Closely coordinate and work with product team to ensure seamless operations, upgrades, implementations etc.

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