Cluster Head

About Yulu

Yulu is India’s largest shared electric mobility-as-a-service company. Yulu’s mission is to reduce traffic congestion and air pollution by running smart, shared, and small-sized electric vehicles. A mission-driven & seasoned founding team leads Yulu and has won several prestigious awards for its impact and innovation. Yulu is currently enabling daily commuters for short-distance movements and helping gig workers deliver goods for the last mile with its eco-friendly rides at pocket-friendly prices, thereby reducing its carbon footprint.

Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity, and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you’d like to join a passionate team that’s committed to transforming how people commute, work, and explore their cities, come, join the #Unstoppable Yulu tribe

Stay updated on the latest news from Yulu at https://www.yulu.bike/newsroom and our website, https://www.yulu.bike/.

Role Summary

Yulu is looking for a Cluster Head who is passionate about building a culture of micro-mobility using MMVs. You will be reporting to the respective City Head. We split our operations in the city into smaller areas called Clusters. The operations include intra-cluster or inter-cluster relocation of bikes, conducting cleaning, minor repairs and maintenance on the spot, major repairs and maintenance at the workshop, maintaining the safety and security, etc.

Key Responsibilities

1. Cluster Operations & Scale Execution

• Own launch, stabilization, and scale-up of new clusters and expansion within existing clusters, ensuring rapid ramp-up without dilution of service quality.
• Drive daily execution excellence across relocation, charging, cleaning, repairs, and uptime, while preparing the cluster to handle demand spikes typical of B2C mobility platforms.
• Translate city-level strategy into cluster-specific operating plans, aligned to demand density, user behavior, and infrastructure constraints.

2. Workshop Management & Capability Leadership (New Depth)

• Own end-to-end workshop operations, including capacity planning, turnaround time (TAT), spare parts availability, and quality assurance.
• Build and scale standardized workshop SOPs, balancing speed, cost, and asset longevity.
• Lead skill development of technicians and engineers, including:

Structured training modules

On-the-job coaching and audits

• Drive continuous improvement initiatives such as:

First-time-right repairs

Reduction in repeat failures

Predictive maintenance adoption

• Ensure workshop scalability to support fleet growth without linear cost escalation.

3. On-Ground Team Leadership & Workforce Scaling

• Directly manage large, distributed teams (bike engineers, marshals, supervisors), with a strong presence on the field.
• Build middle-layer leadership (supervisors, leads) to ensure operational continuity during scale.
• Conduct regular field audits, toolbox talks, and performance reviews to reinforce discipline and ownership.
• Create a high-accountability culture with clear KPIs, incentives, and corrective action mechanisms.

4. B2C Customer Experience & Demand Alignment

• Maintain direct feedback loops with customers to identify friction points across discovery, ride experience, and post-ride issues.
• Partner with central and product teams to translate customer insights into operational improvements at scale.
• Balance utilization maximization with asset health, a critical trade-off in high-frequency B2C businesses.
• Ensure cluster readiness for promotions, partnerships, and demand surges without service degradation.

5. Data-Driven Performance Management

Own cluster-level KPIs, including:

Utilization and rides per vehicle

Revenue and contribution margin

Fleet availability and downtime

Workshop throughput and repair TAT

Customer satisfaction and complaint resolution

• Use operational data to proactively identify bottlenecks and deploy corrective actions.
• Coordinate closely with the central control room to maximize efficiency and responsiveness.

6. External Stakeholder & Ecosystem Management

• Represent Yulu in the cluster with local government bodies, RWAs, corporates, and ecosystem partners.
• Support the partnerships team in onboarding and sustaining high-value deployment locations.
• Ensure compliance, safety standards, and brand representation on the ground.

Key Requirements

• Hands-on experience managing workshops or asset-heavy operations (EVs, logistics, mobility, manufacturing, or similar).
• Demonstrated exposure to scaling B2C operations, where demand volatility, customer experience, and unit economics are tightly linked.
• Proven ability to build, train, and lead large on-ground teams across shifts and geographies.
• Strong operational judgment with a data-driven, problem-solving mindset.
• Entrepreneurial ownership mindset; comfortable operating in ambiguous, fast-scaling environments.
• High integrity, strong communication skills, and the ability to influence without authority.

What Success Looks Like in This Role

• Clusters scale without proportional increases in cost or complexity.
• Workshops become predictable, high-throughput engines rather than bottlenecks.
• Field teams operate with discipline, ownership, and low attrition.
• Customer experience improves even as demand and fleet size grow.
• The Cluster Head becomes a talent and execution multiplier, not a single point of dependency.