Website Operations Lead

3 hours ago

Gurugram Haryana India, IN Honasa Consumer Ltd. Full time

Role Overview

We are seeking a proactive and skilled Team Lead – Web Operations to oversee the end-to-end management of our brand websites across Shopify and Magento platforms. This role requires strong technical understanding, leadership capabilities, and the ability to streamline website operations at scale. You will lead a team responsible for site maintenance, updates, performance monitoring, and cross-functional coordination to ensure a seamless and high-performing digital experience.


Key Responsibilities


Team Leadership & Management

• Lead, mentor, and manage a team of Web Ops executives.

• Set priorities, assign tasks, and ensure timely delivery of all website updates and deployments.

• Build and maintain SOPs for website operations, QA, and release cycles.

• Conduct regular performance reviews and skill-building sessions.


Website Management & Maintenance

• Oversee day-to-day operations across Shopify and Magento websites.

• Monitoring key site metrics including ATC, CTR (banners), Conversion Rate, Bounce Rate, AOV etc.

• Ensuring the web & app are kept up to date with; correct offers, updated banners, new in products/brands, regularly updated category pages.

• Doing extensive research, A/B tests & competitive analysis in the areas of product assortment, pricing strategy, promotion strategy, placement & positioning on the platform

• Using analytics to gain a strong understanding of the customer journey to optimise sales, measure performance & define strategy

• Monitoring conversion of key landing pages to improve where necessary.


Technical Coordination

• Collaborate with Tech/product teams to resolve bugs, implement features, and optimize the platform.

• Ensure SEO hygiene—redirects, metadata, URL structures, and page-level optimization.


Required Skills & Qualifications

- Prior experience (4 yrs+) in website operations with an agency/ D2C brand/ E-Commerce platform

- Ability to troubleshoot website issues in a fast-paced environment

- Strong attention to detail with an analytical mind and outstanding problem-solving skills

- Exposure to SEO best practices and CRO tools.

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