Delivery Lead

2 hours ago


Gurugram Haryana India, IN EXL Full time

Role Overview:

We are seeking a highly experienced and versatile professional to serve as a Delivery Champion in our analytics practice. This role is designed for a senior resource who will set up new accounts and projects, establish delivery frameworks, and ensure a smooth transition to steady-state operations. The role also carries P&L governance responsibilities including utilization management, revenue forecasting, and margin simulations.

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Key Responsibilities:

Delivery Setup & Transition (50%)

· Lead the initial setup of analytics engagements across verticals.

· Define delivery models, governance structures, and execution plans tailored to client needs.

· Build and onboard cross-functional teams, establish delivery KPIs, and ensure operational readiness.

· Act as the primary delivery lead during the incubation phase, transitioning projects to steady-state teams post-stabilization.

· Drive client engagement and ensure alignment with business objectives during early phases.

P&L and Revenue Management (50%)

· Own the financial performance of new and existing accounts/projects

· Develop and manage revenue forecasts, cost models, and margin targets.

· Collaborate with finance, sales, and delivery teams to ensure commercial success.

· Identify risks and implement mitigation strategies to protect profitability.

· Support account growth strategies through financial insights ---

Functional Expertise in Analytics:

· Data Management: Expertise in data architecture, data governance, ETL, and data quality frameworks.

· Descriptive & Diagnostic Analysis: Strong foundation in BI, reporting, and root cause analysis.

· Predictive Analytics: Experience with statistical modeling, machine learning, and forecasting techniques.

· Customer Experience (CX) Analytics: Ability to design and deliver solutions that enhance customer journeys, segmentation, and personalization.

· Operational Analytics: Proven success in optimizing business processes, supply chain, and workforce efficiency through data-driven insights.

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Required Skills & Qualifications:

· 18+ years of experience in analytics delivery and financial management.

· Proven success in setting up and scaling delivery operations across multiple clients and verticals.

· Strong understanding of analytics platforms, tools (e.g., Power BI, Tableau, Python, R), and exposure to cloud ecosystems (Azure, AWS, GCP).

· Deep expertise in P\&L ownership, budgeting, and forecasting.

· Excellent client-facing skills and ability to influence senior stakeholders.

· Bachelor’s/Master’s degree in Engineering, Business, Data Science, or related field.


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Preferred Qualifications:

· Experience in consulting or IT services industry.

· Exposure to global delivery models and multi-region operations.


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