IT Head

Job Description :

- Work with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions

- Perform complex engineering, design, implementation and maintenance tasks on the LAN and/or WAN

- Support existing client hardware and software solutions; work within our team environment

- Make recommendations to management on desirable additions and development

- Assume responsibility for key client networks, accountable for maintenance and improvement

- Assist troubleshooting of complex network problems and act as a high-level escalation point for Network Engineers

Profile :

Prior experience working in NOC or Managed Services environment.

- Sound diagnostic capabilities and basic fault resolution

- Experience identifying and resolving critical faults by replacing the HW sub-components/ components

- Good understanding of layer 2 switching and layer 3 routing

- Understanding of WAN technologies, supporting circuits including ADSL, FTTC, EFM, 3G/4G, and Ethernet.

- Prior use of SNMP based monitoring systems

- Experience with ITIL processes for Incident, Problem, and Change management

- Experience of configuration management tooling such as NMS and CISCO prime

- Basic understanding and supporting DNS and DHCP related issues.

- Broadband core infrastructure including use of RADIUS

- VPN services including, IPSEC, SSL, L2TP (including v3) and GRE

- Dynamic routing protocols including BGP, EIGRP, and OSPF

- Cisco Wireless LAN Controllers and Cisco Access Points

Key skills required : (in the order of priority)

Skills :

- Hands-on experience working with Cisco Networking Hardware, preferably routers and switches.

- Knowledge in Load Balancing Concepts.

- Hands-on experience working in an Enterprise NOC environment.

- Proactive monitoring and remotely managing site LAN/ WAN infrastructure services.

- Expertise operating Windows/ Linux computer systems and network support tools.

- Network Security, understanding RADIUS/ TACACS enabled security systems.

- Valid CCNA/ CCNP (R&S), Certification would be preferred.

- Extensive experience of NOC Service/ Maintenance Desk.

- Experience providing L1-3 support to various aspects in Networking