Customer Support Associate

1 week ago

Madgaon, Goa, India The Technology Maker Full time

Females preferred ONLY

SHIFT BASED

PICKUP AND DROP FACILITY AVAILABLE UPTO 10 KM

COMPANY ACCOMMODATION AVAILABLE FOR GOANS AND NON GOANS


Customer support, also known as customer service, refers to the assistance and help provided by a business or organization to its customers before, during, and after a purchase or transaction.

The goal of customer support is to ensure customer satisfaction, address inquiries, resolve issues, and build positive relationships between the customer and the company.

Effective customer support involves a range of activities and channels to interact with customers, including:

-
I_nquiries and Information:_

- _

Order Assistance:

Technical Support:
_

- _

Complaint Resolution:
_

- _

Feedback Collection:
_

- _Live Chat and Messaging:_

- _

Phone Support:
_

- _

Social Media Support:
_

- _Self
  • Service Resources:_
- _Training and Onboarding:_

- _

Communication Skills:
Empathy:_

- _Problem
  • Solving Abilities:_
- _

Product Knowledge:
_

- _Patience and Calmness:_

- _

Time Management:
_

- _Adaptability:

Conflict Resolution:
_

- _
FEMALES ONLY_

Customer support plays a vital role in building customer loyalty, repeat business, and a positive brand image. By providing exceptional customer service, businesses can differentiate themselves from competitors and create long-lasting relationships with their customers.

Schedule:

  • Day shift
  • Morning shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Madgaon, Goa: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Work Location:
In person

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