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Digital Account Coordinator, Ecommerce
3 months ago
Job Purpose:
The Digital Account Coordinator provides support to the Account Manager and broader Account Management team, providing best in class service and delivery for our hospitality clients and maximizing revenue through marketing strategy and eCommerce products.
Responsibilities:
- Essential Functions: _
- Take ownership of monthly or ongoing recurring tasks to properly execute & maintain client's budgeted initiatives, specific to Website, SEO, SEM, Display, Paid Social, etc.
- Draft monthly Digital Marketing Reports and Presentations to clearly relay Key Performance Indicators and analysis. Including but not limited to reporting, formatting, data entry, and coordinating with collaborators and SME's for their responsibilities
- Support Account Manager in any tasks or requests that may come up
- Project and task management, including follow up, setting timelines, ensuring deliverables are complete and meet client standards
- Ensure all deliverables are accurate and provided on time both internally and to client
- Build and maintain ongoing business relationships and develop methods of customer success management that allow for continuous improvement in customer satisfaction
- Acts flexibly and responsibly to meet customer requirements
- Recording all notes in both internal and client meetings, organizing notes and communicating with teams to ensure everyone is aware of their respective action items Work with certain day to day client contacts on their immediate needs
- Assist with managing projects involving clients and various internal Cendyn departments
Requirements:
- Degree from an accredited college or university, or equivalent experience
- Basic knowledge of digital marketing and advertising channels, including:
- Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Paid Social
- Website Analytics (Google Analytics)
- Strong communication and presentation skills
- 1+ years of experience in account management
- 1+ years of experience in Digital Marketing
- Additional experience in these areas is a plus
Competencies:
- Strong time management skills
- Selfmotivated, goal oriented, and able to work in a team environment.
- Excellent organizational and proven ability to manage multiple priorities.
Decision Making
- Excellent decision making and problemsolving skills.
- Strong analytical, problem solving, and troubleshooting skills ability to define problems, collect data, establish facts and draw conclusions.
- Strong overall business and people skills
- Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis.
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
Position Type/Expected Hours of Work:
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
***Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
