Customer Service Ambassador

2 weeks ago


Mumbai, Maharashtra, India Oracare Prime Dental Clinic Full time

Objectives:

Roles and Responsibilities:

Welcome & Upkeep of Reception Area

  • Greeting guests and patients as they arrive and checking them in for appointments
  • Keeping a clean and organized reception area and ensuring that all necessary paperwork and supplies are readily available

Patient Co-ordination

  • Scheduling and confirming appointments as per different Doctors availability.
  • Getting filled Patient Intake Form by patients & updating in the system
  • Maintaining accurate patient records: including medical histories, treatment plans, generating tasks.
  • Handling billing and payment collection including providing & explaining estimates to patients.
  • Assisting the Clinic practitioner with administrative tasks as needed such as: followingup with patients to ensure their recovery, to schedule appointments, reminder for payments through various channels
  • To communicate effectively with internal staff including the dentist, dental assistants, and hygienists, to ensure that appointments run smoothly and patients receive the care they need.

Dental Lab Co-ordination

  • Coordinating with different Dental Labs for jobs sending, receiving along with record updating in the system.

Vendor Co-ordination & Material Management

  • Vendor coordination for rate, order placement and receiving of materials/ supplies and further inventory management of these supplies.

Required Skills and Qualifications:

  • Bachelor's degree (or equivalent).
  • Minimum 2 years of experience Customer centric role.
  • Command over English, Hindi, Marathi Language.
  • Basic knowledge of computer operations, using Mobile Apps, Microsoft (Word, Excel, Power Point, OneNote)
  • Excellent interpersonal and communication skills both written and verbal.

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹400,000.00 per year

Benefits:

  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your notice period (in days)?
  • What is your current CTC (in LPA)?
  • What is your expected CTC (in LPA)?

Experience:

  • Customer service: 2 years (required)
Application Deadline: 20/04/2023
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