Customer Happiness Ambassador

2 weeks ago


Navi Mumbai, Maharashtra, India Decathlon Full time

Mission

We are looking for individuals who have a strong passion for sports and are committed to providing exceptional customer experiences across all our retail platforms.

Profile

  • To provide top-notch service and go above and beyond to find solutions that will delight our Decathlon users.
  • To provide immediate responses and solutions for our users in-store, as well as via email and phone calls.
  • To follow up and think creatively to deliver high-quality service in-store, as well as via email and phone calls.
  • To take full ownership of customer issues and ensure complete end-to-end satisfaction with our services.
  • To work closely with different teams within the Decathlon ecosystem to determine the best solutions for our customers.
  • To compile essential reports for stakeholders to facilitate better decision-making for continuous enhancement of operations.
  • Proficiency in Conflict Management.


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