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System Technician
1 week ago
Role-System Technician
Experience - 3 to 5 years
Location-Bangalore
Shifts-Rotational(including night shift also)
Working days-5 days
Industry-Travel
In this role, you will assist the Senior System Technician with developing and delivering training to all team members. The System
Technicians will compile and publish team metrics. This role represents the Enterprise ICT Organization and will cooperate with other IT
functions to support the regular flow of business and IT projects and tasks; this role will also interface with non-ICT teams to provide
technical assistance and insight. As the System Technician, you will adhere to all standards, policies, procedures, and security
requirements. You will proactively improve processes and determine and recommend more effective products and applications,
supporting hardware, software, and other technical solutions.
Responsibilities-
Troubleshoot hardware, software, and other IT solutions
Follow all ICT policies and procedures
Ability to add, change or modify new or existing reports
Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
Assist other technical teams (hands-on support)
Will contribute to technology, security, and efficiency enhancements and improvements
Develop training materials and train team members
Required Skills-
Proven Technical Experience in a 24 x 7 IT Environment
Excellent Communication Skills, Oral, Written and Presentation
Excellent Knowledge of IT systems
Excellent Troubleshooting and Problem-Solving Skills
Excellent Customer Service Skills
Ability to Develop, Interpret and Follow Written IT Policies and Procedures
Experienced with Microsoft Business Software Applications and Other Communication tools
Advanced Project Management Skills
Detail Oriented
Travel
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