![Indusglobe Freight Lines Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Primary Responsibilities
- Promote excellent customer service and ensure satisfaction is delivered consistently.
- Complete bookings with carriers and submission of shipping instructions with great accuracy
- Build a strong relationship with customer in terms of high confidence level
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- Understand individual customer's processes and Key Performance Indicators (KPIs).
- Achieve and monitor customer's monthly Key Performance Indicators (KPIs) closely.
- Comply with company's standard operating procedure (SOP) and quality policy.
- Communicate with superior to improve department processes.
- Perform any other tasks as and when assigned by the superior.
Duties / Scope of works
1.
Communication
Communicate with customer on their daily booking
Communicate and handle customer complaints appropriately
Communicate with vary department to achieve customer requirements.
2.Processing
I. Perform order processing through various carriers' systems
II. Perform shipping instruction submissions before cut off timings
III. Perform payment / courier service on behalf of customer.
IV. Perform shipping documentation and coordination with shipping line or agent.
3.Coordination
I. Perform transportation coordination with overseas offices
II. Perform constant close coordination with customers' various depts.
III. Close monitoring of client's shipments on daily basis.
4.Reports
I. Provide customer's report (Daily or Monthly).
II. Generate company's required reports (Daily or Monthly).
III. Perform Monthly accrual submission (Internal & External).
System & documentation
I. Segregate all documents into company's copy and customer's copy.
Preparation of Billing
I. Verify supplier invoices with accuracy
II. Billing customer with accuracy
Qualifications
- Positive attitude, Detail-oriented, organized, and able to prioritize tasks.
- Good interpersonal, communication and analytical skills.
- Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
- Ability to work independently and under pressure in a fast moving environment.
- Proficiency in Microsoft Office.
- Knowledge in SI / VGM for ocean shipments is a MUST.
Salary:
From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
Expected Start Date: 12/06/2023
-
Customer service executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSAnswer calls professionally to provide information about products and services Take/ cancel orders, or obtain details of complaints Follow up to ensure that appropriate actions were taken on customers' requestsFUNCTIONAL AREAcustomer support executive, customer service executive, customer relations, customer relationship, customer care, customer...
-
Customer Service Executive
4 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
-
Customer Service Executive
2 months ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
-
Customer Service
2 weeks ago
Mumbai, Maharashtra, India Tech Mahindra business service Full timeCustomer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeCustomer Service Executive - Voice Process. Customer retentionQualification: GraduateExcellent communication Skills in EnglishExperience: Min 6 Months in international voice processShift: 5 days Rotational Shift with 2 days rotational week offs.Interview Rounds: HR OpsPlease carry all your documents.Salary: From ₹20,000.00 per monthSupplemental pay types:...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeCustomer Service Executive - Voice Process. Customer retentionQualification: GraduateExcellent communication Skills in EnglishExperience: Min 6 Months in international voice processShift: 5 days Rotational Shift with 2 days rotational week offs.Interview Rounds: HR OpsPlease carry all your documents.Salary: From ₹18,000.00 per monthSupplemental pay types:...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India Sai Services Full timeJob Title - Customer Service ExecutiveQualification - 10th & 12thJob Location - Mahape Navi MumbaiLanguage - Marathi / Hindi/ EnglishBus Facility - Koparkhairane station to Mahape (Pickup & Drop)Mumbra to Mahape (Pickup & Drop)Salary - 9500/- to 11000/- (As Per Interview)Duty Time - 9.30am to 6.30pmExperience - Fresher & Experience WelcomeMob No / Salary:...
-
Customer Service Executive-service Assurance
2 weeks ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full timeRole/ Job Title:Customer Service ExecutiveFunction/ Department:Customer ExperienceJob Purpose:The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.Roles & Responsibilities:Will be required to provide excellent customer service and...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India Sika Full timeCompany DescriptionSika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than...
-
Customer Service Associate
2 weeks ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...
-
Customer Service Associate
2 weeks ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...
-
Customer Service Associate
2 weeks ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US CustomersDesignation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In hand +2750...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery
-
Customer Service Executive
2 months ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India Seven Consultancy Full timeRelaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other...
-
Customer Service Executive
2 months ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India Hexaware Technology Full timeCustomer Retention/ServiceRequirementHSC/ Graduate and 1 year experience in Domestic and International ProcessResponsibilities: Communicating with customers and support staff. Collecting data about customer service trends. Recording and responding to customer complaints. Developing strategies to retain customers.Salary: Up to ₹28,000.00 per monthBenefits:...
-
Customer Service Representative
2 weeks ago
Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full timeJob Title: Customer Service ExecutiveLocation: Mumbai and Navi MumbaiCTC:Salary Range: ₹17,000 to ₹40,000 In-handShift:Night ShiftProcess:Voice/Non Voice/ Blended- Ready to advance your career with an attractive salary and exciting opportunities? Join us as a Customer Service Executive at our vibrant BPO Call CenterJob Description:We are seeking...
-
Customer Service Executive
2 months ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...