Virtual Customer Support

1 week ago

Lucknow, Uttar Pradesh, India HyreFox Consultants Full time

Qualifications Required

Minimum qualification is Any graduate/ PG is eligible to apply.

Additional Benefits :


• Zeta Meal Card


• Internet Allowance


• Health insurance benefits


• Night Shift Allowance


• Overtime Allowance as per business requirement.


• Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Important/ Mandatory Note -:


• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.


• Night Shift is mandatory as the team works 24x7.


• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.


• Test is not compatible on mobile phone.


• Post receiving the link the assessment has to be completed within 24 hrs.


• It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:


• Excellent communication skills (written and verbal)


• Ability to communicate correctly and clearly with all customers


• Excellent documentation skills


• Good comprehension skills – ability to clearly understand and state the issues customers present


• Ability to concentrate – follow customers issues without distraction to resolution


• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response


• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:


• Ability to use a desktop computer system


• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer


• Excellent typing skills


• Demonstrates understanding of the Internet, website, and competitor websites


• Demonstrates an ability to successfully navigate websites


• Demonstrates a proficient knowledge of email applications


• Demonstrates an ability to learn in various media


• Ability to successfully adapt to changes in the work environment

Customer Focus:


• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment


• Ability to empathize with and prioritize customer needs


• Demonstrates interpersonal skills with a diverse customer base


• Demonstrates conflict resolution, negotiation, and de-escalation skills


• Demonstrates ownership to resolve challenging customer issues, escalating when necessary


• Ability to determine customer needs and provide appropriate solutions


• Maintain regular and reliable attendance, including the daily schedule as assigned


• Flexible with the working schedule; may be expected to work weekends, holidays and events


• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:


• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned


• Ability to approach problems logically and rationally


• Action oriented and self-disciplined


• Organized and detail-oriented


• Ability to quickly and effectively prioritize work time in various departments to meet business need


• Ability to maintain composure in highly escalated situations


• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Other Details

Keywords : VCS, Customer Support Industry : Internet/Ecommerce

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