Customer Service Representative

1 week ago


Lucknow, Uttar Pradesh, India Vedant Fashions Pvt LTD (Manyavar), Bhavya kapur makeup Academy Full time

Customer Support Executive Responsibilities:
(Only females - Fresher may also apply)
:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.


Computer proficiency
  • Excel, Word, PowerPoint.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelor's degree in administration or a related field.
  • A minimum of 1 2 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Job Types:
Full-time, Permanent

Pay:
₹8, ₹12,000.00 per month

Schedule:

  • Day shift
  • Rotational shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Work Location:
In person

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