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Dedicated Engineer Support

4 months ago

India Sirius Partners Full time
Job Description
Provide technical support to end-users and clients via phone, email or in person
Diagnose and troubleshoot software and hardware issues
Update equipment inventory management system and rack information.
Train end-users on how to use software applications
Maintain and update system documentation
Escalate unresolved issues to the appropriate support team
Follow procedures, instructions and checklists to complete tasks with good quality
Ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner
Other duties as assigned by supervisors
Requirements 5 years' experience on End User Support
Experience in technical support or related field
Excellent problem-solving and communication skills
Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
Experience in meeting and conference room technology, say Microsoft Teams Room.
Familiarity with remote desktop software and help desk software
Bachelor's degree in Computer Science or related field is preferred
End User Service Support Engineers play a critical role in providing technical support to end-users and clients
The role requires excellent problem-solving and communication skills
Understanding of IT network concepts
Good communication and interpersonal skills
Willing to perform Off Office hours duties (including Weekends and Holidays)
Able to work independently.
Benefits MPF
5 days work
Medical Insurance
Annual leave
Requirements

5 years' experience on End User Support Experience in technical support or related field Excellent problem-solving and communication skills Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components Experience in meeting and conference room technology, say Microsoft Teams Room.

Familiarity with remote desktop software and help desk software End User Service Support Engineers play a critical role in providing technical support to end-users and clients The role requires excellent problem-solving and communication skills Understanding of IT network concepts Good communication and interpersonal skills Willing to perform Off Office hours duties (including Weekends and Holidays) Able to work independently