Technical Support Engineer

2 weeks ago


Pune, Maharashtra, India LTIMindtree Full time

Azure App Services OSS - Support Engineer

  • Required Qualifications:
  • 3+ years of technical customer support experience or software development experience
  • 3+ years of technical experience in the following:
  • Open-source software (OSS) development experience in two or more of the following: Java, Python, PHP, or Ruby.
  • Deep experience with HTTP web servers in two or more of the following:
  • IIS, Apache, Tomcat, Nginx, or Gunicorn
  • Knowledge of database technologies in one or more of the following:
  • MSSQL, MySQL, MariaDB, MongoDB, PostgreSQL, Redis, and CosmosDB a plus.
  • Technical experience in continuous integration (CI) and continuous deployment (CD) with one or more of the following:
  • Azure DevOps, Jenkins, Oryx, Git, Github, Bitbucket
  • Preferences
  • Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
  • Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
  • Excellent problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
  • Knowledge of enterprise solutions utilizing Java or Python.
  • Experience of back-end or full-stack development in a team environment.
  • Knowledge of Azure App Services or other Cloud Services is an added advantage.

Experience in many of these desirable areas:

  • Knowledge of .Net Core, Python, Java, JavaScript, PHP, and popular frameworks such as WordPress, Joomla, and Drupal.
  • Deep experience with Open-Source Web technologies, Shell Scripting, troubleshooting, and developing with Linux, Nginx, Apache, Tomcat, Nginx, and Gunicorn.
  • Experience with custom Docker images and troubleshooting Docker.
  • Knowledge of Docker orchestration tools (Kubernetes, OpenShift, Docker Swarm, Apache Mesos, Azure Kubernetes Service (AKS)).
  • Experience with micro-services is a plus.
  • Troubleshooting skills in TCP/IP Network, DNS, SSL/TLS.

Familiarity with packet sniffers:

Wireshark, Fiddler or Network Monitor/Message Analyzer.



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