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Executive - Customer Experience

3 months ago

Bengaluru, Karnataka, India Varthana Full time

Published on
24-Apr-2024

Branch
Head Office

Qualifications
Graduate

Experience
0 Years - 0 Months To 2 Years - 0 Months

Contact
Abhishek

Key Requirement for the Position

Minimum Education Qualification:
Graduation

0 - 2 years of experience in Telecalling in the Banking / NBFC industry
Understanding the local market is mandatory
Knowledge of the basics of MS Excel is preferred
Influential communication skills in English and local languages
Self-motivated, passionate about the domain, eager to learn new things, and takes initiative & challenges

Key Role Deliverables

Customer Engagement:
Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines
Capturing correct and complete details of Customer interaction

Quality Service:
Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis
Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged

Relationship Management:
Building a solid relationship with the customers and with internal departments for collecting accurate data