University Community Moderator

2 weeks ago


India Oracle Full time
Full-time - Entry level: Work in shifts 24/- Non-billable Contractor (Temp Staff)

  • Academic Qualification
  • Graduate or Postgraduate preferably in Marketing Communications or Journalism
  • OR
  • Degree in BSc Computer Science, BCA, Advanced Certificate in Computer Training (GNIIT)
  • Basic IT aptitude to be able to understand Oracle Products and how they are organized
  • 2+ years of experience in the education industry / social media platforms / Community Moderation Exceptional written and verbal communication skills (since the role is customerfacing)
- a "people person" with great customer service skills.

  • Excellent social media aptitude: How platforms work, collaborative learning, how to keep customers engaged on the platform
  • Problem solving and troubleshooting skills
Career Level - N/A

  • Encouraging the discussions in the forum by posting relevant questions and answering questions asked by the community members in a timely manner
  • Review and take action on items in the Moderation queue.
  • Establish boundaries and rules to monitor for unrelated or inappropriate content
  • Split threads that need to be represented as separate topics.
  • Merge threads that are near duplicates, and need to have their comments contained in a single conversation.
  • Move discussions from one location to another within the My Oracle Support Community.
  • Soft delete content (mistake posts, unintentional duplicates, etc.)
  • Post content related to Oracle Technologies, New features. market trends etc.
  • Ensure consistency with the marketing and content team to optimize brand messaging in a consistent manner
  • Suggest new ways to attract and engage with our customer base
  • Measuring the growth of the community and identifying the gaps that will help in improving
  • Come up with suggestions and ideas that will help with the user experience
  • Think like a marketer and assist in overall marketing campaign ideas
  • Creating concise and errorfree content
  • Maintain the Moderation Guidelines and ensure they're kept uptodate
  • Stay uptodate with digital technology trends


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