Social Media Moderator

2 weeks ago


India Dawam Business Solutions Full time
Job Description

This is a remote position.

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  • Generating leads.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Regularly feedback insights gained from community moderation into the Social Media team.
  • Monitor all industry and company information and news to anticipate potential issues.
Requirements
  • Experience in chat selling and handling messages through pages.
  • Generating leads.
  • An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
  • Proactive and energetic.
  • Good communication skills.
  • Fast typing skills.
  • English level: Very good
Benefits Working conditions:
Fridays are off.
Working hours: 2 PM to 10 PM.
Working from home.

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