Customer Service Representative

1 week ago


Gurgaon, Haryana, India MattsenKumar Services Full time

Job Category:
Work From Office
Job Type:Full Time
Job Location:Gurugram


Job Location:
GGN WFO


General Description


Interacts with customer's/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.

Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately

Key responsibilities & Accountabilities

Job Description [Mandate]

  • Help customers with complaints and questions, give customers information about products and services
  • Ensure to deliver BGO and client metrics and expectations on a regular basis.
  • Ensure customer satisfaction and provide professional customer support
  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

Education Requirement [Mandate]

  • Any Graduate/Under graduate

Mandatory Profile Requirements (Competencies & Skills)

  • Expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback; summarizes information according to the audience in order to promote engagement and increase understanding.
  • Can break down a situation into smaller pieces to identify key issues, figuring out causeandeffect relationships in order to solve. Uses logic and analytical methods to come to a realistic solution.
  • Provides superior service to both internal and external customers.
  • Able to anticipate, diffuse and resolve disagreements, confrontations, tensions and complaints in a practical and constructive manner in order to achieve results, solve service delivery difficulties, gain acceptance to plans, policy implementation and proposals.
  • Works in a well ventilated office.
  • Must be flexible to work on various shifts as required.
  • Frequent sitting, talking on the phone, repetitive typing and writing.

Desired Profile Requirements [Good to have]

  • NA

Special Requirements/Certification [Optional]

  • NA


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