Customer Service Representative
1 week ago
Requisition ID:
Job Category:
Sales & Customer Service- Career level: Specialist- Contract type: Permanent- Location: Gurgaon, IN Pune, IN
About SKF
SKF started its operations in India in 1923.
Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services.
Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability.
With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
- SKF India has been recognized as a "Top Employer 2024" by the Top Employers Institute, acknowledging excellence in People Practices._
About Industrial Markets
The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company's economic growth, with the manufacturing sector being the most diverse and promising.
Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.
SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.
By creating intelligent and clean solutions for people and the planet
JOB DESCRIPTION
Position Title:
Customer Service Representative
Reports To:
Team Leader Sales Operations
Role Type:
Individual Contribution
Location:
Gurgaon
Responsibilities:
Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc.
Provide COH support
Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.
Monitor the progress and complete execution of an order.
Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
Report deviation of delivery to customer
Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.
Order review as per contract in the system and customer claims settlement as per justification received.
Acknowledge orders received through order acknowledgements, queries, order status reports.
Handle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.
Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.
Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.
Create and update new customer master and Product Master
Skill Set
Experience in handling key & critical customers' accounts and business units (end to end)
Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc.
Experience in leading and coaching CS Team
Stakeholders Management & Collaborative approach
Problem Solving
KPIs
TAT - Response to customer.
Order management - on time delivery.
Customer Complaint Handling
Meet business targets and nos
Deployment of tools & Processes
Education & Experience
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Hopcharge Full timeJob descriptionCompany DescriptionHopcharge is a company based in Gurugram that aims to build a better, sustainable, and alternate energy and mobility future for the world by providing the world's first Grid-Free Energy subscription for electric vehicles. We are dedicated to helping build the EV ecosystem and making sustainable energy accessible to all.Job...
-
Customer Service Representative
3 days ago
Gurgaon, Haryana, India SITEL Full timeApply for Customer Service Representative India Gurgaon Job Details Foundever, Career Progress Consultants in Gurgaon for 0 - 3 Year of Experience on
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Orange shark Full timeBrief Description:The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with roadside assistance, medical assistance, or health assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions...
-
Customer Service Representative
1 month ago
Gurgaon, Haryana, India timesjobs Full time# ## Customer Service Representative - India - GurgaonReq ID#: 190029Location: Gurgaon, India, INCompany: Sitel India Pvt LtdAbout UsSitel is: World's Leading BPO. Handles 3 million contacts every day. Employs 60000 Employees Worldwide. Operates 145 centers in 27 countries. Serves 350 clients. Offers customer support in 36 languages. Rated No.1 Contact...
-
Customer Service Representative
3 weeks ago
Gurgaon, Haryana, India timesjobs Full time# ## Customer Service Representative - India - GurgaonReq ID#: 190029Location: Gurgaon, India, INCompany: Sitel India Pvt LtdAbout UsSitel is: World's Leading BPO. Handles 3 million contacts every day. Employs 60000 Employees Worldwide. Operates 145 centers in 27 countries. Serves 350 clients. Offers customer support in 36 languages. Rated No.1 Contact...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Foundever Full timeCustomer Service Representative - India - Gurgaon Location: Gurgaon, India, IN About the Company: Sitel India Pvt Ltd SITEL is: World's Leading BPO Handles 3 million contacts daily 60,000 Employees Global 145 centers across 27 countries Works with 350 clients Supports 36 languages Ranked No.1 Contact Center Globally by the Black Book of Outsourcing, twice...
-
Gurgaon, Haryana, India T&N Business Services Full timeJob TNS Location India-HaryanaDesignation International Customer Service RepresentativeExperience 01 YrsSalary 0 Lakh 3 LakhFunction BPO ( International BPO )Skills Excellent phone etiquette and excellent verbal, written, and interpersonal skillsJob Type Full TimeDescriptionInternational Customer Service Representative AM(Account Manager)US Process (Inbound...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Hoopoe Infoedge Pvt Ltd Full timeWe are HiringDesignation : Customer support representativeQualification : GraduateLanguage : English and HindiExcellent communication skills, both written and verbal.Versant 6 CertifiedFresher and Experienced both can applyProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Salary : 30K CTC6 Day's working24/7 Rotational ShiftDay shift for females...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Kyndryl Full timeWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role- Client...
-
Gurgaon, Haryana, India HILTI Full timeWHAT'S THE ROLE? Position: Customer Service Representative Type: External/Third party payroll Support sales team in creating quotations, order entry and support general inquiry Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence Understand appropriate situation handling of specialized customer needs based on...
-
Customer Service
1 week ago
Gurgaon, Haryana, India Nilasu Consulting Services Pvt Ltd Full time100% of production time to be spent logged in on calls or web chat Answer calls & chats with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Aries Care Consulting Full timeMandatory Conditions to apply-- Minimum 06 month of telecalling experience is mandatory. Experience in customer service will be added advantageJob Description:Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery....
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India MattsenKumar Services Full timeJob Category:Work From OfficeJob Type:Full TimeJob Location:GurugramJob Location: GGN WFOGeneral DescriptionInteracts with customer's/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or...
-
Customer Service Executive
1 week ago
Gurgaon, Haryana, India FINDOC INVESTMART PVT. LTD. Full timeLocation: Gurgaon- Department :Customer Service- Experience :3 Years- Qualfication: A bachelor's degree in administration or a related fieldResponsibilities: Resolving customer issues brought to your attention. Standardizing the customer service delivery of an organization. Tracking the work of every customer service representative in the team. Performing...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India WNS Full timeDear Greetings from WNS We are organizing an Hiring Event for " Voice Profile (Customer Service)". Job Details – Handle customers over voice for the queries related to travel Updating all relevant systems providing appropriate notes when required Liase with all relevant departments to resolve customer issue. Perform all duties within team and personal...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India V5 Global Services Pvt Ltd Full timeRoles and Responsibilities: Good Calling and customer query handling experience. Quick and attentive speaking with the customers. Convincing skills/International Tele marketing skills. Able to handle calls and resolving queries of customers through cold calling. Lead conversation and successful closing. Receiving calls from customers and solve their problems...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India V5 Global Services Pvt Ltd Full timeRoles and Responsibilities: Good Calling and customer query handling experience. Quick and attentive speaking with the customers. Convincing skills/International Tele marketing skills. Able to handle calls and resolving queries of customers through cold calling. Lead conversation and successful closing. Receiving calls from customers and solve their problems...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Sevengeomax Consulting Pvt Ltd Full time Listening to our B2B Customer's concerns and handling product related complaints or queries on TAT basis. Contribute ideas to resolve customer problems to improve productivity. Maintain and update customer documentation as needed. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India HIRD LLC Full timeROLES AND Responsibilities: Calling active and budding clients, Inbound. Answering phones and explaining the product and services offered by the company. Regular following up with the customer. Contacting existing customers as well as prospective customers Maintaining the database of the customers on a regular basis. Obtaining customer information and other...