Senior Telecom Tester

1 week ago

Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

Experience :
Total 10+ Years of experience in Telecom Testing background

Notice Period :
Immediate to 30 days

Location :
Mumbai, Pune, Bangalore & Chennai

Skills for Telecom Testing :

  • OSS and BSS applications knowledge is must.
  • Should have strong analytical approach towards the requirement analysis, test planning, test designing, execution followup, tracking issues to

Roles and responsibilities :

  • Strong troubleshooting capabilities targeting complicated problems in the remote system
  • Strong communication and strong writing skills required
  • Ability to multitask and handle changing priorities and experience in agile development
  • Knowledge of software development methodology, build tools, and product life cycle
  • Excellent team skills, cando demeanor, focus on quality.
  • Experienced software testing, understand the business functionality, and define over all test strategy.
  • Proactively manage test readiness, environments, test data quality, resource alignment to meet business objectives.
  • Must have the desire for delivering excellence in product quality, and reliability.
  • Excellent problem solving, interpersonal communication, project and time management skills a must.
  • Must be extremely detailoriented in regards to verbal and written documentation and communication.
  • Ability to work flexible hours occasionally on weekends too.
  • Knowledge of Telecom networks and protocol should be an added advantage.
  • Knowledge of Calibration Services should be an added advantage.
  • Experience in Troubleshooting, tracking, and resolution of daytoday customer issues.
  • Should be able to work under tight deadlines.
  • Should be eager to learn new technologies and business details.
  • Act independently and be selfmotivated.
  • Excellent Problem solving and customer service skills.
  • Should be able to research solutions independently and solve problems.
  • Must have excellent communication skills.
  • Multitasking and coordination skills.
  • Drive for result.
  • Create customer and vendor accounts.
  • Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
  • Testing routes based on sales request and customer requirements.
  • Be online on skype and work on sales/customer/vendor requests.
  • Assist in creation and implementation of documents and procedures to support operations.
  • Should be able to handle all type of customers for services sales viz AMC & Calibration.
  • Create reports and analyse data on a daily basis.
  • Maximize Service Availability.
  • Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
  • Escalate complex problems of team to higher level of expertise within Organization
  • Proven expertise in Agile software development especially Scrum and Kanban
  • Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
hould have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI

  • Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
  • Ensure that business requirements are mapped to the functional specification and have sufficient test coverage
  • Strong knowledge of defect tracking systems and processes
  • Ensure that business requirements are mapped to the functional specification and have sufficient test coverage
  • Strong knowledge of defect tracking systems and processes
)

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