Telecom Business Analyst

1 week ago


Pune, Maharashtra, India Capgemini Full time
Job Description
  • Senior Business Analyst with 8 – 12 years of experience of working in Telecom industry In the B2C and B2B domains
  • Ability to elicit, capture, analyze and document the business requirements, drive the workshops, understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process i.e. order to activate, service fulfilment & assurance, trouble to resolve processes.
  • Experience of Business Engagement, Stakeholder and Supplier Partner Management
  • Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out
  • Work closely with clients and internal teams to understand their business requirements.
  • Analyze functional requirements and constraints to develop optimal telecommunications solutions.
  • Manage and lead telecommunications projects from initiation to completion.
  • Ensure compliance with industry regulations and standards.
  • Willing to relocate to any Capgemini office location as per business demand
Primary Skills
  • Exposure to OSS/BSS, and functional areas such service fulfillment, billing, and customer care and good understanding of telecom value chain, markets, key technology as well as business trends, challenges in emerging vis-à-vis mature markets etc.
  • Knowledge of industry standards and frameworks (eTOM, SID, TM Forum).
  • Familiarity with cloud computing, virtualization, and DevOps practices.
Secondary Skills
  • Certification in OSS/BSS technologies, TMForum, TOGAF is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Direct client facing experience is mandatory and international onsite experience is an advantage


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