Inside Sales Representative

1 week ago

India EMotorad Full time

Office Location: Pune

Role: Inside Sales Associate (BDC)

Company Description:

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities. EM believes electric is the future of mobility and with the Indian market yet to reach anywhere close to its fullest potential, the rise has begun. We hope to play a critical role in spreading awareness, engaging end consumers, and delivering the products as per their requirements at a nominal price, we like to call it affordable luxury. EM strongly believes that the local setup will not only help reduce the pricing but will bring about innovations and job creation in various parts of the country we are planning to expand. Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series A. Having grown from a team of 5 to now 150+ across the globe, from a small garage to now offices across 12 countries and clocking in INR 225+ cr revenue in first three years of operations. We think this is a great start to our exciting journey. Come, join us, help us transform the world, mobility and have a blast while doing it Think you are the right fit? Feel free to apply

Role overview:

The Primary Responsibility of the Inside Sales Associate is to work with the EM Sales Team across Pan India. Pour your mind to develop and strengthen relationships in order to increase Customer Satisfaction with EM products. This will build strong, long-term relationships with our Customers and ensure that our Product Quality across pan India is consistent with EM standards.

The ideal candidate shall possess proven experience in sales, be a motivated team player, and have excellent communication and basic computer skills.

1. Sharing product knowledge in the best possible way.

2. Handle inbound and outbound calls of customers and clients.

3. Identify the needs of customers, resolve issues, and provide solutions.

4. Upsell other products wherever possible.

5. Maintain good customer relations.

6. Meet personal targets and work towards meeting team targets

7. Give follow-up calls and ask for product performance and Quality to develop a long-term relationship.

8. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer wherever required to prevent the need for future contacts, and document interactions through contact tracking.

9. Possessing excellent product knowledge to enhance customer support.

10. Maintain a balance between company policy and customer benefit in decision-making

Skills & Qualifications:

 Someone with communication skills

 Strong brand-building acumen and a strategic thinker

 Demonstrated ability to understand customer needs and provide excellent service. This includes active listening, empathy, and problem-solving skills.

 Ability to prioritize tasks, manage multiple leads or accounts, and meet sales targets within specified timelines

 Demonstrate a willingness to learn about the industry, the company's products, and the sales process. Be adaptable to changes in strategy or approach.

 Accuracy in maintaining records, tracking leads, and ensuring that customer information is up-todate.

 Ability to work effectively with other members of the sales team, as well as with other departments such as marketing or customer support.

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