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People Ops Specialist
2 weeks ago
- Handling tier-1 employee inquiries regarding HR policies, procedures, and benefits via a ticketing system (JIRA), delivering prompt and accurate information and assistance.
- Ensuring exceptional employee experience during pivotal moments throughout the employee lifecycle, including onboarding, offboarding, employee inquiries, Internal Transfers, etc.
- Collaborating with the PSS (HR) Lead as necessary to identify and resolve employee data issues, actively leveraging HR technology to achieve value and results.
- Maintaining a strong customer focus and taking ownership of resolving issues related to payroll, the employee database, and other HR areas, ensuring timely resolution.
- Steering team priorities and projects towards well-defined outcomes.
- Ensuring the accuracy and currency of all payroll data.
- Promoting the use of the employee HR Portal by providing guidance on HR knowledge content, such as global and local HR policies, procedural instructions, and more.
- Assisting employees and managers in utilising self-service features in Workday and other HR systems to promote technology adoption
- A bachelor's degree in human resources, Business Administration, or related field
- 2+ years of experience owning HR Process
- Mastery of associated tools and infrastructure, such as Workday (mandatory) and Jira (highly preferred)
- Highly organised and motivated individual who has demonstrated successes owning and stabilizing shared services initiatives.
- Extremely process and detail oriented with the ability to drive projects to completion with little supervision.
- Excellent interpersonal skills with the ability to communicate at all levels within the organisation.
- Experience in People Generalist roles is a plus
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
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