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Community Manager

3 months ago

Chennai, Tamil Nadu, India KRDS Full time

We are looking for a digital-savvy Community Manager to be the voice of our clients' brands online. You will be the first point of contact for online fans and followers.

To be successful in this role, you will need to have a bent towards customer service as well as towards building relationships with the brands' fans. You must have an outgoing personality and be able to embody the tone of voice of different brands across various industries. We are looking for someone who can inject brand personality across all community management touch points online, as well as have experience in directly communicating with clients and be able to work independently.

Apply to join our exciting team and be on the frontline of social community management for some of the biggest brands in the world.

Your responsibilities

Engage with online community and respond to comments and requests in a timely manner Liaise with clients directly during the day Relay community feedback to relevant internal stakeholders Devise and implement community communication initiatives Work with your relevant Social Media Managers to stay up-to-date on account happenings

Your profile

Excellent written communication in English, and ability to write in line with brand personality Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential Customer-centric attitude and service orientated nature At least one year of experience in written customer service Superb time management skills Ability and proactiveness to do desktop research to propose responses and update FAQ sheet Able to provide support during unexpected crisis and when brand has to manage issues