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Client Advisor

3 months ago

India MVC Resources Full time
Job Description
Reports To: Store Manager
Job Mission:
  • Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
  • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
Main Responsibilities: Sales
  • Achieve individual KPIs:
  • Sales targets
  • Sales Per Transaction (SPT)
  • Unit Per Transaction (UPT)
  • Conversion rate
  • Assist in daily sales and weekly sales reporting to head office (where necessary).
Store Appearance / Visual Merchandising:
  • Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
  • Ensure new stocks are displayed and merchandised in a timely and attractive manner.
Stock Management:
  • Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
Customer Service & CRM:
  • Acquire new clients to database.
  • Develop client relationships by providing clients with regular updates.
Requirements
  • At least 1 year relevant experience within the fashion retail industry
  • Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
  • Courageous with ideas and innovative in your approach, always ready to grow and learn;
  • Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
  • Being a master at storytelling and at the art of asking engaging questions;
  • Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Benefits
  • Incentives
  • Commission
  • 7.7% performance bonus, 13th month salary
  • Basic medical, insurance, specialist, dental
  • Living Allowance RM1200 monthly