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Field Services Engineer

3 months ago

Chennai, Tamil Nadu, India Cognex Corporation Full time

Job Summary:
This position is primarily responsible for all post-sales installation and support activity(online/on-site) and involve in pre-sales if required.

He will be guided by an Application Engineering team to install the pre-sold systems and prove FAT as per End-User requirements.

Bridging the expectation of the user and product possibilities will be guided by AE team. The Applications Engineering team provides technical expertise and support to FSE for completing the tasks effectively.

Essential Functions:
Understand the feasibility reports and BOM

for the project that must be supported.
Plan

travel and accommodation

for the upcoming task effectively. Report the plan to AEL and get approval of it.
Ready to extend work on weekends or nightshifts

as per project requirements. Essential planning and leave compensation will be done by AEL.
Self-prepare, fix appointments, check site readiness

and complete the

post-sales installation

and commissioning for the given task within desired time frame.
Maintain and continuously update project information in

Salesforce . Update key details directly to AEL/SE team as and when required.
Get training from AE team

for the required products. Also self-learn any extended topics.
Conducts

demonstrations and online trials/installations

of products at customer sites, trade shows, seminars, and events.
Troubleshoots product issues and documents it

for escalation and help resolve it. AE team will support wherever required.
Prepares and submits

commissioning reports

along with

backup and SOP

to AEL+SE.
Help OEM/EU prepare SOP

for maintaining the installed Cognex products.
Maintaining backups of all the projects done in the common FSE database pool in a structured manner.
Seek and learn

expertise in the integration of Cognex products with devices such as PLCs, PCs, or Controllers from AE team.
Continuously

self develops a broad technical knowledge

of Cognex's vision and sensor product families.
Provides

product feedback

to AE Manager and Product Business Units to improve products.

Knowledge, Skills, and Abilities:
Team Player and Creative
Willing to travel across India or abroad as per business requirements for short / long stay. Expected to have 70% of sitework both in local and out-station.
Decent written and spoken English. Spoken Hindi is an added advantage.
Knowledge of MS Office / MS Windows / Computer Networking.
Self and Quick learning skills.

Minimum education and work experience required:
Bachelor's degree in Electrical/Electronics/Instrumentation/Communication/Mechatronics with 75% average or equivalent
Programming knowledge in C# / .Net / Java is an added advantage. (++)
Machine Vision / Robotics / AI / Deep Learning knowledge is an added advantage. (+)
Should be comfortable working in a factory environment and frequent travel.