Ticket Agent
2 weeks ago
We have an excellent opportunity for an experienced Ticketing Officer who is willing to be part of our young and dynamic team.
About the role :
- Expert to use GDS Software (Amadeus, Galileo, Saber).
- Wellversed in various areas of travel (domestic/international,/group/individual
- Maintain updated knowledge of all airline rules and regulations, as well as current events.
- Must have an excellent relationship with Airlines.
- Carry out all followup procedures pertaining to customer travel, i.e., reconfirmation, rescheduling and reissuing of air tickets.
- Ability to present, persuade and communicate effectively.
- Handling the BSP and GDS reporting with cancellation, refund, rescheduling and reissue of Air Tickets.
- Research various destinations and packages.
- Diagnose the clients' specifications and suggest suitable services.
- Maintain relationships with key persons.
- Reach the revenue and profit targets.
- Must have excellent Public Relations skills.
- Ability to handle crisis.
- Proficiency in English; knowledge of additional languages is an advantage
- Candidates with personal travel experience will be preferred.
Education and/or Work Experience Requirements:
- Excellent verbal and written communication
- Marketing and lead generation skills
- Excellent computer proficiency (MS Office – Word and Excel)
- Graduate with IATA Certification
- Proven work experience as a travel consultant
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
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Cochin, Kerala, India Kaitech Integrated Full timeWorking Knowledge: Attending queries on inbound calls, PNR creation & Itinerary pricing. Coordinating directly with agents and reverting to Emails on their flight queries. Should have knowledge of making reservations, fare calculation, Ticketing on Galileo Amadeus and Sabre.Experience:Minimum 0 - 4 Year of experience in ticketing and reservationCall Us :
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