Community Support Executive

2 weeks ago

Mumbai, Maharashtra, India Raising Superstars Full time
Raising Superstars

Designation:
Community Support Executive

Location:
Mumbai

About Raising Superstars:


Raising Superstars is a rapidly growing tech startup with a vision to develop all-round abilities in kids 0-6 years old, with just 5 minutes of daily, screen-free activities.


The company is a category creator and a category leader in its industry with over 100,000K customers in 50+ countries.

It runs the number 1 parenting app (Prodigy Baby) on the Playstore and has a deeply passionate and talented team of 35+ people.

It was recently featured on Shark Tank India, and has subsequently bagged a round of venture capital from some of India's top investors.

At Raising Superstars we prioritize happiness, independence, productivity, and performance in everything that we do.

We are now focused on our next round of growth and are looking to bring on board committed leaders across various functions.


You can check out our website here:

Role & Responsibilities:
b. Interact with internal stakeholders and community members in a professional, personal, and timely manner to grow and keep the community alive

c. Monitor all community pages and make sure queries are answered correctly

d. Review and moderate all user-generated content and user profiles (either pre-, post
- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required

f. Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate

What are we looking for?
a. Bachelor's degree (Bachelors in Mass Media - Preferred).

b. Minimum of 2 years experience in Customer Support/Content/Social Media Community handling.

c. Excellent written and verbal communication skills.

d. Strong organisational and multitasking skills, and a proactive approach

e. Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)

f. Knowledge of the Company's industry and targeted demographic's culture, as well as internet culture

g. Ability to effectively communicate information and report statistics

h. Team player, detail focused and reliable

i. Have a good knowledge of principles of customer service

Why you should join?
a. Work with founders who have bagged the deal from two Sharks on Shark Tank India

b. Experience of working in exponentially growing EdTech Industry

c. Growth Opportunities

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Mumbai Suburban , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- total: 1 year (required)

Social Media Community Management: 1 year (required)

Application Deadline: 10/09/2023

Expected Start Date: 01/09/2023

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