IT Technology Services Senior Specialist

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Summary

The PKI Operations support team is responsible for managing SAP's mission critical, enterprise PKI environments supporting corporate and cloud infrastructure.

What you'll do

• Operational experience supporting mission critical systems across multiple geographical locations and infrastructure providers

• Advanced level troubleshooting and support of PKI system issues

• Maintain and support PKI systems within the organization.

• Provide PKI consulting services to customers to understand the usage and responsibilities involved with PKI certificates.

• Develop and ensures proper PKI algorithms are enforced.

• Coordinates technical incident response and remediation activities for PKI environments

• Publishes reports and maintains metrics for PKI systems.

• Willingness to own multiple and varied infrastructures

• Willingness to work in different time zones if needed

• Uplifting the design, implementation, and maintenance of the existing PKI and certificate management systems.

• Supporting and managing digital certificates for internal and external use.

• Developing policies and procedures for certificate management, including issuance, revocation, and renewal.

• Responding to level 3 incidents and service requests

• Providing support to internal customers regarding PKI and certificate management.

• Conducting risk assessments and vulnerability patching to identify and mitigate potential security threats.

• Collaborating with other IT teams, such as network and systems administrators, to ensure seamless integration of PKI and certificate management systems.

• Staying up to date with industry trends and emerging technologies related to PKI and certificate management.

• Participate in on-call roster to ensure the security and availability of the PKI systems around the clock.

• Stay up to date with PKI and related trends and standards in the industry and thrive to keep the enterprise PKI environments up to date.

What you bring

• Bachelor's degree or equivalent and 10+ years related experience with enterprise cybersecurity, PKI environments

• CISSP, CISM, SANS, or other related certifications

• Strong Windows and/or Linux Operating system support skills

• Good working knowledge of terminology used in PKI infrastructure (Certificate Authorities, Registration Authority, Certificate trust chains, OCSP and Certificate Revocation Lists).

• Experience with TLS server and client certificate and private keys management

• Experience with using HSMs (Hardware Security Modules)

• Experience with Algorithms, including RSA and AES

• Experience with Enterprise-wide Key and Secret Management

• Experience with supporting PKI systems that span multiple geographic regions and infrastructure providers

• Experience in working with hashing functions, including SHA-2/SHA-3

• Fluent with the following protocols: TCP/IP, SSL, TLS, SCP and HTTPS. Understand Lightweight Directory Access Protocol (LDAP) and how it is used.

• Ability to work in a global, agile and fast-paced development environment

• Mastering of system integration using Webservice APIs (SOAP/Rest)

• General understanding of cryptographic concepts: symmetric/asymmetric cryptography, secure hash, digital signatures, ACME protocol,

• Understanding of REST/SOAP API, bash etc.

• Exposure on popular CA solutions like Microsoft ADCS, AWS, Private CA, EJBCA and cloud PKI is a plus.

• intuitive troubleshooting skills and a knack to work also with new/unknown environments and still find a way around them.

• Scripting (PowerShell\Shell\Python) and DevOps skills.

• Strong Documentation Skills and ability to write security concept documents for PKI solutions.

• Excellent written and oral communication skills

• Effective and efficient Time management skills

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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