Senior eCommerce

2 weeks ago

Bengaluru, Karnataka, India Pentland Full time

Senior eCommerce & Digital Product Analyst

May 4 Job ID: 6 Bangalore Global Digital Technology & Data Permanent - Full Time Apply for this position A fundamental role at the heart of the digital product function. The role will work on Pentlands B2B websites as we go through a digital transformation

The role you'd play:

Super User for CMS platforms, ensuring accurate activation and front-end campaign execution. Manage the effective setup of promotions and clearance offers, and assist with email execution via CRM systems Managing site product data & content set up to ensure the timely delivery of seasonal launches and product propositions. A key liaison across the Digital and IT function, identifying and logging site related issues, taking ownership and nurturing tickets through to resolution. Working with the IT team on site deployments thoroughly testing site enhancements & bug fixes before setting live to customers Support business analyst to Investigate and resolve customer queries, escalating to IT where appropriate in timely manner Support the team to manage business stakeholders at all levels

Needs to have

Excellent teamworker & accomplished and fluent communicator Strong investigation & problem solving skills Highly commercial acumen and analytical mindset A very high attention to detail Able to consider impacts Focus on delivering a great experience and resolving incidents quickly Process driven and understands the importance of strong governance and control Content Management System experience Understanding of the digital business setup trading, distribution, customer service and how they work together to deliver world class service Strong IT skills and able to multi-task and navigate across multiple complex systems Confident using Microsoft packages including Excel Flexibility to work across multiple brands and support other teams when needed Any experience using Jira, hybris, SAP or PIM advantageous

The must haves:

High numeracy levels with a keen eye for detail. Can demonstrate sound decision-making based on intuition and judgement Good communication and excellent team player, confident dealing with colleagues at all levels including management Effective time management, organisation and prioritisation skills Use of CMS platforms such as hybris or ticket management systems such as Jira advantageous Highly analytical with strong (advanced) excel skills Commercially aware to maximise sales and profit opportunities Able to be hands-on and self-motivated with the ability to meet deadlines

If this sounds like the perfect role, please apply and we'll be in touch soon.

Apply for this position

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