Senior Content Manager

2 weeks ago


Bengaluru, Karnataka, India Rubick | AI ECommerce Solutions Full time

Job title:
Customer Success Manager - Ecommerce
Budget – 8.5 Lakhs (CTC Breakup: 7 Lakhs (Fixed) +1.5 Lakhs (Variable)

Job Location:
Bangalore (South), Onsite

Roles and responsibilities:


Own the P&L for respective e-commerce customers.

Should understand the content types and services to upsell and cross-sell to existingcustomers and drive key account management.


Working with the Sales team to onboard and integrate new clients

Reporting the progress of monthly/quarterly deliveries and initiatives to internal and clientteams



Manage the billings with the customer as per the agreed date vis-a-vis deliverables Overseeing the daily operations of the content team across different types of clients.

Ownership of all end-to-end delivery of written content-related projects.

Being the primarypoint of contact for account managers, editors and writers to address any delivery challenges.


Strategically plan the delivery of large-scale enterprise projects independently

Client and vendor management skills

Mentoring teams to deliver as per customer expectations

Lead using numbers – track performance metrics, drive using analytics, report numbers anduse them to take corrective action and plan future


Use tools to run NPS, CSAT and related surveys to understand and improve customerrelationships


Enhancing the department's and organization's effectiveness by exploring opportunities forprocess improvement and excellence 3

The role is evaluated on:


Ability to drive the team by metrics, deliver actuals versus targets

Growth

Client relationships

Innovation

Content writing, and editing experience will be an added advantage
Level:
The Role is in the customer success team, reporting directly to the top management / Head of
Operations of the company.

Competencies needed:


Total ownership

Number and metrics orientation


Strong verbal, written communication and comprehension skills (English) Excellent incoordination between clients, team members, writers, editors, support functions and
stakeholders


Critical thinking and problem-solving skills

Excellent time and project management skills
Skills needed:


Graduate in any field

Should be from e-commerce background

English as a first language in school

5 to 10 years experience in content and/or coordination in client-facing roles

Analytics

Teamwork, initiative and respect for diversity and planning

Exposure to Customer SuccessWhat's in it for you?
For starters, imagine working on the needs of leading brands like Amazon, Make My Trip, Zoomcar,
Fab India and many others.
Call it "accelerated learning".
Now, add something called "technology"
into it- lots of it.
Text Mercato has a set of proprietary tools to excel in your role while you learn the
intricacies of the next wave of smart content generation for the connected world.
You will be
owning operations that is the revenue generation team of the company, in project deliveries that
are the backbone of digital marketing efforts and ecommerce.
Why Text Mercato?
Text Mercato is one of the few (probably the only one in India) companies in the world working on a
custom-built platform to deliver quality content efficiently at a competitive cost.
With expertise in
the field of content creation, it partners with 200+ Indian and international brands like L'Oréal,
Amazon, Edgeverve, Myntra, , RBS, Make My Trip, etc.
Customer satisfaction and
partnering with the client is at the core of the company's values.

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