German IT Support Desk

1 week ago


Pune, Maharashtra, India Yash Technologies Full time

Date:
Mar 27, 2023- Job Requisition Id:

Job Category:

IT Infrastructure- Location: Pune, INWe are looking forward to hiring
German IT Support professionals
for the infrastructure team, who thrives on challenges and desire to make a real difference in the business world.


With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.


You are required to have skills in the following areas:

  • Experience in operating within a team, supporting users onsite, and managing tickets through an Incident Management tool
  • An excellent allround knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 10 and 11 (will be good)
  • Excellent support experience with mobile devices e.g., tablets and smartphones running iOS
  • Working knowledge of current and legacy hardware platforms
  • Strong background in supporting the latest Microsoft Office suite on the Windows platform with recent support.
  • Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
  • Enterprise support of Microsoft Office 365, desktop and Admin
  • Knowledge & experience in Incident & Request Management processes (ITIL)
  • Previous experience working in a managed service environment working to a defined scope and with strict SLAs.
  • Previous experience in the creation of technical support documentation
  • Previous experience with Manage Engine ServiceDesk plus tool will be an advantage.

Responsibilities:

  • Local Site support
  • Manage production desktop/laptop machines.
  • End User Data Backup
  • Onsite Technical and Smart Hand Support
  • Mobile Device Management Support
  • Incident and Service Request Management
  • VIP user support
  • Call tracking and escalation to Second Level groups
  • Remote control of desktops for troubleshooting and problem resolution
  • Create and manage KM Articles and SOPs
  • Root cause analysis of highpriority issues and escalations
  • End to End Ticket Lifecycle Management

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