Half Day Systems Operations Intern

2 weeks ago


India KTOB Solutions Full time
Job Description
We are currently seeking a Systems Operations Intern to join our dynamic IT team, with a focus on optimising Zoho applications

Daily Tasks:

  • Monitor the performance of Zoho applications and systems.
  • Provide technical support and troubleshoot issues for end-users and associates.
  • Assist in responding to and resolving help desk tickets related to Zoho applications.
  • Conduct routine system checks and backups.
  • Creation of dashboards, reports, and scheduled emails to meet evolving business needs.

Weekly Tasks:

  • Collaborate with teams to identify process improvement opportunities.
  • Develop and implement small-scale automation using Deluge scripting.
  • Participate in team meetings to discuss ongoing projects and upcoming tasks.

Monthly Tasks:

  • Assist in conducting system audits to ensure compliance and security.
  • Document system configurations, updates, and changes.
  • Review and optimize existing workflows within Zoho applications.

Ad Hoc Tasks:

  • Create and customize reports and dashboards within Zoho applications.
  • Schedule emails and notifications for automated processes.
  • Build and maintain Zappier integrations to enhance system functionality.
  • Collaborate with the Data Validation Manager to ensure data integrity.
  • Export and import data as needed for various projects and analyses
  • Assist with user creation, updates and onboarding for new users within the business.
.
Requirements
  • Currently pursuing a degree in Computer Science or a related field.
  • Familiarity with Zoho applications and Deluge scripting (Python)
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Proactive with a high agency to drive tasks.
Benefits
  • Hands-on experience in a high-impact business environment.
  • Mentorship from experienced IT professionals.
  • Flexible work arrangements.
  • Competitive compensation.
Requirements
Key Roles and Responsibilities: Door-to-Door Sales: Engage with residents in assigned communities to promote and sell fibre internet services, effectively communicating the benefits and features of our offerings. Walking Routes: Follow designated walking routes to maximize coverage and reach potential customers within the community. Educational Outreach: Educate potential customers about the advantages of our fibre internet services and answer any questions or concerns they may have. Feedback Reporting: Provide detailed feedback and insights after each shift, including customer interactions, concerns, and market trends. Working Hours: Work between 15:00 and 19:00 from Monday to Friday and between 08:00 and 12:00 on Saturdays. Sales Reporting: Accurately record and upload sales data into both client systems and our internal systems for tracking and reporting purposes. Customer Relationship Building: Foster positive relationships with potential customers and leave a favorable impression of the company. Qualifications and Skills: Effective communication and interpersonal skills Self-motivated and able to work independently Ability to walk for extended periods and follow designated routes Sales or customer service experience is a plus Reliable and punctual Reporting Structure: The External Fibre Sales Associate will report to a designated Team Leader who will provide guidance, support, and performance feedback.

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