Half Day Systems Operations Intern
2 weeks ago
We are currently seeking a Systems Operations Intern to join our dynamic IT team, with a focus on optimising Zoho applications
Daily Tasks:
- Monitor the performance of Zoho applications and systems.
- Provide technical support and troubleshoot issues for end-users and associates.
- Assist in responding to and resolving help desk tickets related to Zoho applications.
- Conduct routine system checks and backups.
- Creation of dashboards, reports, and scheduled emails to meet evolving business needs.
Weekly Tasks:
- Collaborate with teams to identify process improvement opportunities.
- Develop and implement small-scale automation using Deluge scripting.
- Participate in team meetings to discuss ongoing projects and upcoming tasks.
Monthly Tasks:
- Assist in conducting system audits to ensure compliance and security.
- Document system configurations, updates, and changes.
- Review and optimize existing workflows within Zoho applications.
Ad Hoc Tasks:
- Create and customize reports and dashboards within Zoho applications.
- Schedule emails and notifications for automated processes.
- Build and maintain Zappier integrations to enhance system functionality.
- Collaborate with the Data Validation Manager to ensure data integrity.
- Export and import data as needed for various projects and analyses
- Assist with user creation, updates and onboarding for new users within the business.
Requirements
- Currently pursuing a degree in Computer Science or a related field.
- Familiarity with Zoho applications and Deluge scripting (Python)
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Proactive with a high agency to drive tasks.
- Hands-on experience in a high-impact business environment.
- Mentorship from experienced IT professionals.
- Flexible work arrangements.
- Competitive compensation.
Key Roles and Responsibilities: Door-to-Door Sales: Engage with residents in assigned communities to promote and sell fibre internet services, effectively communicating the benefits and features of our offerings. Walking Routes: Follow designated walking routes to maximize coverage and reach potential customers within the community. Educational Outreach: Educate potential customers about the advantages of our fibre internet services and answer any questions or concerns they may have. Feedback Reporting: Provide detailed feedback and insights after each shift, including customer interactions, concerns, and market trends. Working Hours: Work between 15:00 and 19:00 from Monday to Friday and between 08:00 and 12:00 on Saturdays. Sales Reporting: Accurately record and upload sales data into both client systems and our internal systems for tracking and reporting purposes. Customer Relationship Building: Foster positive relationships with potential customers and leave a favorable impression of the company. Qualifications and Skills: Effective communication and interpersonal skills Self-motivated and able to work independently Ability to walk for extended periods and follow designated routes Sales or customer service experience is a plus Reliable and punctual Reporting Structure: The External Fibre Sales Associate will report to a designated Team Leader who will provide guidance, support, and performance feedback.
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