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IT Operations Engineer
3 months ago
Responsibilities:
IT Operations Engineer (APAC Focus with US After-Hours Support).
As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure across APAC while providing critical after-hours support for our US systems during India business hours.
This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment.
- System Administration : Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance.
- Infrastructure Support : Build, configure, and troubleshoot our APAC infrastructure, including FIX and VPN connectivity, addressing any technical issues that arise.
- Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on FIX and VPN health.
- After-
Hours Support:
Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting FIX and VPN connectivity.
- Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.
- SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations.
- Automation: Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.
- Tool Management: Install, configure, automate, and monitor various tools such as IIS, SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL, as well as FIX engines and VPN appliances.
- Collaboration: Work effectively with team members to achieve common goals and ensure smooth IT operations.
Required Skills and Experience :
- Proven experience as a Windows/Linux/Unix system administrator
- Indepth knowledge of Windows and Linux systems
- Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting
- Familiarity with SQL database operations and various versions of SQL databases
- Handson experience with cron jobs and shell scripting
- Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc.
- Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting)
- Experience with setting up and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Understanding of SLAs and commitment to meeting service level objectives
- Excellent communication and interpersonal skills
- Strong troubleshooting and problemsolving abilities
- Ability to work effectively in a fastpaced and dynamic environment
- Willingness to work early shifts to align with APAC and US business hours
Desired Candidate Profile :
- Bachelor's degree or equivalent experience in Computer Science, IT, Systems Engineering, or related qualification
- 34 Years of IT Operations experience (Ready to work in rotational shift)
