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Operations Associate
1 week ago
- Speak, write, and read fluently in English
At this role, the associate gets a chance to work with seller management team by helping on removing blockers and setting them up for success by leveraging various programs and tools which will directly contribute to the customer satisfaction.
Key job responsibilitiesShould have understanding of the functionality of the project/product. Should have the ability to stay connected with changing requirements and documentation.
Should be able to actively look for gaps in seller cases and look beyond SOP cases for issues/resolutions.
Should independently understand the processes to thoroughly address product changes/ queries.
Should have the ability to backtrack and do a root cause analysis of tickets/issues created by Sellers.
Should be able to communicate complex transactional issues correctly and clearly to both internal and external customers
Should possess strong time management and organizational skills
Should meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
A day in the life
A typical day involves addressing internal/external issues, identifying product gaps, supporting ad-hoc requests etc.
Also involves interacting with Product managers/Account managers and various other internal teams to work in a collaborative environment and contribute to the growth of the respective team/program.
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.About the team
Hyderabad, TS, IND
- Knowledge of Excel at an advanced level
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