![Potentia](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Support
2 weeks ago
Position Overview
We are accepting online applications from Neurodivergent Candidates for the position of
IT Helpdesk Support
to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment.
Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.
You will work with our client an industry leader in the global commodity trade and distribution market .
As a
n
IT Helpdesk Support
,
you will:
Provide support to employees both deskside and remotely
Correct faults, provide resolution and/or proper escalation of complex
problem tickets
Perform PC and network troubleshooting and upgrades
Network support and troubleshooting
Perform network analysis and capacity planning
Assist in the creation of processes and procedures for client network
operations
Contribute to the administration/monitoring/compliance of endpoint
backup and disaster recovery via OneDrive
Ongoing education and continual improvement of IT Service Delivery and
process refinement
Possible limited travel (health advisories permitting) with sufficient advance
notice and precaution
Requirements
Experience and Qualifications required:
Bachelor's degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APAC
Understanding of network switches, routers, and firewalls.
Communication and interpersonal skills with team members, internal employees.
Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.
Knowledge of Windows operating systems up to Windows 11Knowledge of Office 365 user management
Successful candidates may also have experience with some of the following (not required):
Experience with Microsoft Entra and Identity Access Management (IAM)
Troubleshooting, initiative, self-management, innovation and professionalism
Basic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layer
experience as a Microsoft Generalist
Managing endpoints with Microsoft Intune
Global, multi-site experience (VPN, remote support, SD-WAN) is preferred
Knowledge with ticketing systems:
Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.
Abstract Reasoning and problem-solving skills are key to success
Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.
Benefits
Comprehensive medical coverage
Dental benefits
Vision care coverage
Life insurance policy
401k matching program
Salary:
Base salary plus Discretionary bonus
About Clien
t
Our client has been certified as a Great Place to Work The award is based entirely on what current employees say about their experience working at the company.
Great Place to Work is the global authority on workplace culture, employee experience, and the leadership behaviours proven to deliver market-leading revenue, employee retention, and increased innovation.
Our client is an industry leader in the global commodity trade and distribution market.In our 27+ years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world.
Our diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services.We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials.
By providing our suppliers and customers with streamlined services, they are able to focus on their core business.About Potentia
Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia's STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Client and Potentia are Equal Opportunity employers.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Client participates in E-Verify in certain locations as required by law.Next steps
Upload your Resume and contact information here.
Qualified candidates will chat with Potentia to share their preferences and strengths.
Selected candidates then interview with employers and complete short, work-related projects which allow them to show their abilities and better understand the roles.
To be considered for this position you must be legally able to reside and work in US. This position does not offer the option of an employer-sponsored
Requirements
Experience and Qualifications required:
Bachelor's degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
Understanding of network switches, routers, and firewalls Communication and interpersonal skills with team members, internal employees.
Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.
Knowledge of Windows operating systems up to Windows 11 Knowledge of Office 365 user management Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APAC Successful candidates may also have experience with some of the following (not required):Experience with Microsoft Entra and Identity Access Management (IAM) Troubleshooting, initiative, self-management, innovation and professionalism Basic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layer experience as a Microsoft Generalist Managing endpoints with Microsoft Intune Global, multi-site experience (VPN, remote support, SD-WAN) is preferred Knowledge with ticketing systems:
Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.
Abstract Reasoning and problem-solving skills are key to success Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.
-
Helpdesk Engineer
2 weeks ago
Delhi, Delhi, India Link Group Full timeOverviewThe role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring.Key Accountabilities and main responsibilitiesStrategic Focus: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below...
-
Technical Support Analyst
2 weeks ago
Delhi, Delhi, India IT BY DESIGN Full timeThe Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting...
-
IT Helpdesk
2 weeks ago
Delhi, Delhi, India DarioHealth Full timeAt Dario, Every Day is a New Opportunity to Make a Difference.We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something...
-
Helpdesk - Supervisor - Mca
2 weeks ago
Delhi, Delhi, India NISG (National Institute for Smart Government) Full timeFrom 4 to 8 year(s) of experience₹ Not Disclosed by Recruiter New DelhiRoles and ResponsibilitiesJob Objective:The key objective of this position is to supervise, manage and monitor the helpdesk/team to ensure provisioning requisite and quality support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring...
-
Helpdesk Associate
2 weeks ago
Delhi, Delhi, India Aspire Ladders Full timeDelhi, Everywhere in India Follow defined policies & procedures Document problems in the company system Resolves technical issues forwarded by other team members Maintains/builds relationships with other groups that impact the technical aspect for phone supportRequired Skills: Time management skills Knowledge of job associated database, software and...
-
Support Specialist
2 weeks ago
Delhi, Delhi, India Globalization Partners. Full timeAs a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day to day queries with resolution for all the in-scope verticals.What you can expect to do:Support Level 1 IT / HR...
-
IT Support Engineer
2 weeks ago
Delhi, Delhi, India Parmar Staffing Ltd Full timeJob DescriptionThis is a remote position.IT Support Engineer - SAAS - RemoteWe are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK.The role will be supporting users of the SAAS product.You will have at least 3 years experience of in supporting software users.Your duties will includeAnswering and fixing helpdesk...
-
IT Support Specialist
2 weeks ago
Delhi, Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionAbout the Client:Peak Designmakes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. They design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in their 12+ years of doing business.They have zero outside investors, crowdfund massively ambitious products,...
-
Level 2 Helpdesk
2 weeks ago
Delhi, Delhi, India Staff Domain Inc. Full timeJob DescriptionJob Summary:The Level 2 Help Desk is responsible for providing IT consulting services to our clients and leading a help desk team. The focus is on business IT systems and responsibilities include design, implementation, maintenance, and support of Local Area and Wide Area networks.This position is primarily responsible for the delivery of...
-
Software Support Assistant
2 weeks ago
Delhi, Delhi, India Parvana Full timeJob DescriptionAbout our client:Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a...
-
Support Coordinator/qa
2 weeks ago
Delhi, Delhi, India Bal Bharati Public School Full timeQualification: BCA \ B Tech \ Graduate with any specialization.Experience: 1-2 yearsEmployment Type: Full time - ContractualSkills:Good Knowledge of the below skills:Good Communication skills. Expertise in handling the end users. Understanding the technical / functional requirements. Understanding of MYSQL database concept. Good knowledge of IT System &...
-
Senior Financial Functional Analyst
2 weeks ago
Delhi, Delhi, India Omm IT Solutions Full timeJob DescriptionPlease Note: This is Fully Offsite/Remote Role. The remote resources shall perform services during normal operating hours, Monday through Friday, 8:30AM to 5:00PM, EST.Background Information:The Financial Supply Chain Management system team provides helpdesk and training support to the user community on an as-needed basis.The FSCM team will...
-
Technical Support Executive
2 weeks ago
Delhi, Delhi, India WORKSENT Full timeWork Experience: - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...
-
L2 Desktop Support Engineer
2 weeks ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
-
International Technical Support- Linux
2 weeks ago
Delhi, Delhi, India ESDS Software Solution Limited Full timeInternational Technical SupportLinuxExperience : 1 to 5 yearsWhat the Role needs to AchieveEscalate/Report repetitive issue and give Suggestions and Improvements. They follow up on ticket in case of no response and forward ticket to higher level of support if needed.ROLES AND RESPONSIBILITIESProviding technical support to customers for Level I issues via...
-
International Technical Support- Linux
2 weeks ago
Delhi, Delhi, India ESDS Software Solution Limited Full timeInternational Technical Support- LinuxExperience : 1 to 5 yearsWhat the Role needs to AchieveEscalate/Report repetitive issue and give Suggestions and Improvements. They follow up on ticket in case of no response and forward ticket to higher level of support if needed.ROLES AND RESPONSIBILITIESProviding technical support to customers for Level I issues via...
-
Microsoft Dynamic Nav Support Consultant
2 weeks ago
Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full timeJob DescriptionOPen position: Microsoft Dynamic Nav Support ConsultantA Multinational company is currently looking for a Microsoft Dynamic Nav Support Consultant to be part of a global team based in Kuala Lumpur, Malaysia.Roles & Responsibilities will include: Providing support and assisting in maintaining in the smooth running of the helpdesk by logging...
-
Oracle Support Engineer
2 weeks ago
Delhi, Delhi, India IT Full timeJob Title: Oracle Support EngineerCompany: ConfidentialExperience: 5+ Relevant YearsMandatory Skills:Experience in Oracle PLSQL, ETL, Database Performance Tuning, Database Internals, and ArchitecturesProblem SolvingHandling Big Data VolumesData Warehousing ConceptsRoles and Responsibilities:Minimum 5 years of experience as an Oracle Support...
-
IT Support Specialist
2 weeks ago
Delhi, Delhi, India Norstella Full timeRole IT Support SpecialistLocation India, Remote (Work from anywhere in India)Minimum Qualification B. Tech. (or equivalent) from an accredited institutionIndicative Experience 5+ yearsDomain Preferably life-sciences / pharmaCustomer Profile Captive research and development pods for a $ 500 million group of pharma data research companies that help patients...
-
IT support specialist
2 weeks ago
Delhi, Delhi, India Snaphunt Full timeThe OfferJoin a strongly-backed, fast growing B2B SaaS startupExcellent scope for growth & development while working in a regional teamThe JobYou will be responsible for :Providing technical support to end-users by diagnosing and resolving hardware and software issues.Responding to helpdesk tickets to support end-user system implementations, problem...