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Support Coordinator/qa
1 week ago
Qualification:
BCA \ B Tech \ Graduate with any specialization.
Experience: 1-2 years
Employment Type:
Full time - Contractual
Skills:
Good Knowledge of the below skills:
- Good Communication skills.
- Expertise in handling the end users.
- Understanding the technical / functional requirements.
- Understanding of MYSQL database concept.
- Good knowledge of IT System & Operations.
- Experience in help desk support.
- Strong presentation and interpersonal skills.
- Strong in making reports & analytics on helpdesk tickets.
Roles & Responsibilities:
- Providing the L1 support to all the users, raising complaints on the IT helpdesk.
- Act as link between the End user and the Development team.
- Troubleshoot & resolve the fronent level issues.
- Maintain the log of all the complaints.
- Raising the code level bugs to the development team.
- Understanding the user requirement and taking it further for discussion.
- Testing of all the bugs, resolved by the developers.
- Testing of all the new development work.
- Testing the newly released versions in UAT, before making them LIVE.
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