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Technical Support Executive
2 weeks ago
VasyERP is a comprehensive cloud-based ERP platform that handles everything from eCommerce to ERP, Production, Inventory, Cloud-POS, Smart Retail, Omnichannel eCommerce, Self - Checkout, Smart Cart, mPOS, Self Ordering, Cloud Printing, ERP, Customer Loyalty & Memberships, CRM, Self-Kiosk, Offers & Discounts, GST Returns, Accounting, and Hybrid POS and much more
The Role
Your responsibilities will include:
- Answer calls professionally to provide information about ERP and services and obtain details of complaints.
- Understand Customer's Complaints related to ERP and can translate it to IT team Properly.
- Maintaining and monitoring ERP project plans, project schedules & work hours.
- Assist users in all aspect of ERP system use.
- Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Documenting and following up on important actions and decisions.
- Follow up to ensure that appropriate actions were taken on customer's requests.
Ideal Profile
Candidate Requirement:
- Decent communication skills
- Prompt, Responsive, Responsible and Friendly approach to customer situations.
What's on Offer?
- Attractive salary & benefits
- Great work environment
- Flexible working options
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