Infrastructure Technical Operations Lead

2 weeks ago


Navi Mumbai, Maharashtra, India Xcel Hire Management Solutions Full time


Join Our Team as an IT Infrastructure Specialist

Do you have expertise in Linux, AIX, Storage, Virtualization, Cloud Computing, DBA, failover clustering, backup, networking, middleware, and Windows roles & services? If so, we are looking for you to join our dynamic team Check out the details below:

  • Interact with customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful outcomes.
  • Maintaining and Generating Monthly Activity Reports & Quarterly Compliance.
  • Remote & Onsite support to clients with minimum Downtime in 24/7 environments on Servers, Desktop, Applications & Networking related problems.
  • Business continuity solution for storage hardware, backup, and business team to serve the data with zero downtime.
  • Setting up & Handling Continuity of business (COB) functions for the respective process and ensure that the operation is successfully completed.
  • Establishing risk criteria, risk analysis, risk evaluation, risk treatment, corrective action & remediation plans.
  • Performed notifications and status of all incidents to high-level internal leadership and client while managing SLA's.
  • Lead projects and analyze data to identify opportunities for improvement.
  • Used coordination and planning skills to achieve results according to schedule.
  • Taking ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review RCA.
  • Manage the provision of IT services including infrastructure and solution development, operations, and support, ensuring availability, stability, performance, security.
  • Compliance and ensuring that DR, BCP, and Risk Management on a Quarterly basis.
  • Performing Software Licensing Audits on a Quarterly basis.
  • Strong working knowledge of networking technologies.
  • Strong Working knowledge of Virtual Architecture (VMWare).
  • Strong working knowledge of SAN environments. Administration and Support.
  • Proven experience in managing and facilitating the mix of internal teams and external vendors as part of product build-out.
  • Strong team building and people management skills are a must.


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