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Infrastructure Technical Operations Lead
2 weeks ago
Join Our Team as an IT Infrastructure Specialist
Do you have expertise in Linux, AIX, Storage, Virtualization, Cloud Computing, DBA, failover clustering, backup, networking, middleware, and Windows roles & services? If so, we are looking for you to join our dynamic team Check out the details below:
- Interact with customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful outcomes.
- Maintaining and Generating Monthly Activity Reports & Quarterly Compliance.
- Remote & Onsite support to clients with minimum Downtime in 24/7 environments on Servers, Desktop, Applications & Networking related problems.
- Business continuity solution for storage hardware, backup, and business team to serve the data with zero downtime.
- Setting up & Handling Continuity of business (COB) functions for the respective process and ensure that the operation is successfully completed.
- Establishing risk criteria, risk analysis, risk evaluation, risk treatment, corrective action & remediation plans.
- Performed notifications and status of all incidents to high-level internal leadership and client while managing SLA's.
- Lead projects and analyze data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Taking ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review RCA.
- Manage the provision of IT services including infrastructure and solution development, operations, and support, ensuring availability, stability, performance, security.
- Compliance and ensuring that DR, BCP, and Risk Management on a Quarterly basis.
- Performing Software Licensing Audits on a Quarterly basis.
- Strong working knowledge of networking technologies.
- Strong Working knowledge of Virtual Architecture (VMWare).
- Strong working knowledge of SAN environments. Administration and Support.
- Proven experience in managing and facilitating the mix of internal teams and external vendors as part of product build-out.
- Strong team building and people management skills are a must.
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