Head of Technology Infrastructure Operation

1 week ago

Navi Mumbai, Maharashtra, India Skill Ventory Full time

Roles and ResponsibilitiesPrimary Responsibilities:
This role is responsible for managing mission critical Banking Infrastructure Operations on *7* basis.

Operations include on-prem Data Centres, Cloud Infrastructure, traditional virtualisation platforms, hyper converged infrastructure, LAN, WAN, Wi-Fi, SDN, SDWAN, Databases, Clustering, Call Centre Infrastructure, Backups, Storage etc.

The role is part of CTO leadership team and therefore is expected to positively impact the overall delivery of information technology services as part of the technology team's mission for the bank.

Some of the key responsibilities shall include...Provide leadership for running *7* mission critical operations.

Offer stable Infrastructure services - Measure & Improve Infrastructure uptimes and performance by way of Service Improvement Plans, Improvement of Service Management Processes or Technology Refresh.

Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT Operations.

Lead - Mentor - Motivate a team of in-house and out-sourced professionals who manage and support operations.

Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.

Introduces innovative, differentiating infrastructure and operations capabilities that enhance overall competitive capabilities and enhance employee productivity.


Involves in major Incidents, Root Cause, Preventive Actions for Service Uptime, Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement.

Ensure timely renewals of services, pro-active risk identification and timely risk closures.

Accountable for driving key projects affecting Infrastructure & Operations in line with Ultimate Goal– Cost – time.

Own & control budget spend. Optimize, find ways to reduce Operational costs.


Develop RFPs/RFIs, oversee product evaluations, play decision making role in product and service selections, key commercial terms, scope of engagement and ensure that pricing, terms and conditions for suppliers contract meet Bank's requirements and IT standards while achieving optimal results for the Bank.

Clean Audits, support & meet Information Security, Audit & Compliance requirements. Reduce Operational Risks & Compliance issues.


Operate a formal governance mechanism including Operations, Audit, Compliance and Regulatory obligations to establish and monitor effective controls for the processes and functions performed by Infrastructure Operations teams and to ensure timely delivery and closure of Audit observations.

Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.


Build successful stakeholder relationships with IT Senior Leadership, Information Technology Leadership, and business key stakeholders by developing a clear understanding of needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.

Establish and maintain strong, strategic partnerships with Vendors, Service Suppliers. Conduct periodic internal and external reviews Performance, Metrices, KPA, KRA, SLA, TATs.


Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.

Provide well-considered counsel to CTO, and other business service leaders on:

(a) Emerging infrastructure services and technologies having characteristics likely to provide benefit to the efficiency or capabilities of the Bank's infrastructure.(b) Opportunities to apply new technologies or other solutions to challenges facing our operations, legal practices and/or business services(c) Changes or emerging risks in supplier or product status and capabilities, standards and protocols, or other industry, market, or technology factors that may influence or impact IT systems and processes.

"Pre-Requisites & Core Competencies:

Must have relevant experience of - years in Infrastructure & Operations preferably in Banking & BFSI Industry.


Must have minimum - years of relevant experience (BFSI industry preferred) in designing, operating complex technology networks including implementation of networks, with a deep knowledge in a technology infrastructure, HCI technologies (Nutanix), Active Directory, Networking (LAN, WAN, Wi-Fi, SDWAN, latest trends, products, technologies), Routing, Switching (especially around Cisco, Juniper, HP, Arista), MPLS, QoS, VOIP, Load Balancers, Network Monitoring Tools, Private and Public Cloud and Network Security (especially around Palo Alto, FortiGate).

Theoretical and Practical knowledge of regulations applicable in banking industry. Ability to convert requirements into practical, workable, scalable and manageable design. Demonstrated ability to apply technology solutions to business problems.


Knowledge in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems & outsourced operations.

Excellent understanding of multi-disciplinary nature of IT solutions.


Exceptional leadership, influencing & negotiation skills, with the ability to develop and communicate vision that inspires and motivates staff and aligns with the IT and business strategy.

Ability to lead cross functional project teams and in-source and out-sourced staff.

Persuasive, professional communication style. Capable of communicating complex, technical topics to a wide variety of audiences in simplest form. Ability to interact with senior management and influence decision makers. Excellent verbal and written communication skills & presentation skills.

Flexibility to adapt to rapidly changing conditions and priorities, and to redirect teams toward new objectives.


Strong financial management skills in budgeting, forecasting, and cost control, defining engagement scope & defining basic terms and conditions for partner engagement.

An understanding of the interdependent relationship between infrastructure, information security & application / services.

Demonstrated ability to apply technology solutions to business problems.

Deep Knowledge of applicable laws and regulations for the baking industry.

Qualification:
Bachelor's degree in computer science, information technology, Electronics, Engineering, Diploma (+2+3)

  • Head of Technology Infrastructure Operation

    1 week ago

    Mumbai, Maharashtra, India Skill Ventory Full time

    Roles and Responsibilities Primary Responsibilities: This role is responsible for managing mission critical Banking Infrastructure Operations on *7* basis. Operations include on-prem Data Centres, Cloud Infrastructure, traditional virtualisation platforms, hyper converged infrastructure, LAN, WAN, Wi-Fi, SDN, SDWAN, Databases, Clustering, Call...

  • Head of Information Technology

    1 week ago

    Mumbai, Maharashtra, India A leading F&B Chain Full time

    Job Title: IT HeadLocation: MumbaiCompany Overview: The Company is a Leading F&B chain committed to providing exceptional coffee experiences and fostering a sense of community. With a strong presence across India, we strive to deliver outstanding service and quality products to our customers. We are seeking a dynamic and experienced individual to join our...

  • Infrastructure – Head Of Engineering – Banking

    1 week ago

    Mumbai, Maharashtra, India The Edge Partnership - The Edge In Asia Full time

    The Client is one of the leading Indian Private Sector Bank.Role Overview:We seek an experienced Head of IT Infrastructure who have been instrumental in Running and Building infrastructure for the organisation and holds expertise in software defined Infrastructure.This role necessitates a robust blend of strategic planning and expertise in managing...

  • Infrastructure – Head of Engineering – Banking

    1 week ago

    Mumbai, Maharashtra, India The Edge Partnership - The Edge in Asia Full time

    The Client is one of the leading Indian Private Sector Bank. Role Overview: We seek an experienced Head of IT Infrastructure who have been instrumental in Running and Building infrastructure for the organisation and holds expertise in software defined Infrastructure. This role necessitates a robust blend of strategic planning and expertise in managing...

  • Head of Engineering

    2 months ago

    Mumbai, Maharashtra, India Qwazent Talent Solutions Full time

    Role Details :This role requires a strong combination of strategic thinking, infrastructure change management expertise.Hands-on Engineering :- Engineering experience across the Server, Storage, Private Cloud, Containerization, and Cloud Operations- Public Cloud Architecture, Design and Operations Management, Cost Optimisation using FinOps tools- Strong...

  • Head of Engineering

    4 weeks ago

    Mumbai, Maharashtra, India Qwazent Talent Solutions Full time

    Role Details :This role requires a strong combination of strategic thinking, infrastructure change management expertise.Hands-on Engineering :- Engineering experience across the Server, Storage, Private Cloud, Containerization, and Cloud Operations- Public Cloud Architecture, Design and Operations Management, Cost Optimisation using FinOps tools- Strong...

  • Technology - Vice President Head of Production Support and IT Operations - Mumbai

    4 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    Role Technology - Vice President (Head of Production Support and IT Operations) - MumbaiLocation MumbaiQualification Profile BE / MCA / M Tech / MSc or Other qualifications in technology provided it is supported by excellent experience credentials.Experience Should possess at Minimum 15-18 years of experience in Large BFSI or MIs Tech Support Function years...

  • Technology - Vice President Head of Production Support and IT Operations - Mumbai

    2 months ago

    Mumbai, Maharashtra, India timesjobs Full time

    Role Technology - Vice President (Head of Production Support and IT Operations) - MumbaiLocation MumbaiQualification Profile BE / MCA / M Tech / MSc or Other qualifications in technology provided it is supported by excellent experience credentials.Experience Should possess at Minimum 15-18 years of experience in Large BFSI or MIs Tech Support Function years...

  • Head of Platform

    4 weeks ago

    Mumbai, Maharashtra, India Addwiser Full time

    About The Role:As the Head of Platform, the candidate will be responsible for setting up and managing the DevOps and cloud infrastructure teams, focusing on AWS services supporting our organization's IT operations. The primary responsibility will be to build a world-class Infrastructure team that will setup and maintain the AWS infrastructure, ensuring...

  • Head of Platform

    4 weeks ago

    Mumbai, Maharashtra, India Addwiser Full time

    About The Role:As the Head of Platform, the candidate will be responsible for setting up and managing the DevOps and cloud infrastructure teams, focusing on AWS services supporting our organization's IT operations. The primary responsibility will be to build a world-class Infrastructure team that will setup and maintain the AWS infrastructure, ensuring...

  • IT Head

    1 week ago

    Mumbai, Maharashtra, India Kafe HR Full time

    Job Description : Designation : IT HeadReports to : F&A HeadQualification : BE- BSC Electronics /Computer ScienceYears of Experience : yrsIndustry : Chemical / Pharma / Paint / Fertilizers / Adhesives Exposure : Good knowledge and experience in IT infrastructure , SAP coordination , Salesforce Coordination, Warehouse Management System, Microsoft Office...

  • IT Head

    1 week ago

    Navi Mumbai, Maharashtra, India RECRUITING AND STAFFING Full time

    Hiring for Head IT for Mumbai Experience -17+Years Location - MumbaiQualification: PMP, BE/ B.Tech Computer Science The role will involving IT, from existing hardware/ software and network related infrastructure to identifying and developing new business solutions and efficiency improvements of existing business process IT related projects from concept to...

  • Infrastructure Technical Operations Lead

    1 week ago

    Navi Mumbai, Maharashtra, India Xcel Hire Management Solutions Full time

    Join Our Team as an IT Infrastructure Specialist!Do you have expertise in Linux, AIX, Storage, Virtualization, Cloud Computing, DBA, failover clustering, backup, networking, middleware, and Windows roles & services? If so, we are looking for you to join our dynamic team! Check out the details below:Interact with customer technical stakeholders to manage...

  • IT Head

    1 week ago

    Mumbai/Navi Mumbai, Maharashtra, India RECRUITING AND STAFFING Full time

    Hiring for Head IT for Mumbai Experience -17+Years Location - MumbaiQualification: PMP, BE/ B.Tech Computer Science- The role will involving IT, from existing hardware/ software and network related infrastructure to identifying and developing new business solutions and efficiency improvements of existing business process- IT related projects from concept to...

  • Senior Infrastructure Architect

    1 week ago

    Navi Mumbai, Maharashtra, India Jio Full time

    Company OverviewJio is the force behind India's leading telecom operator with 400M+ customers. Known for powering digital apps & services with scale, loyalty, and functionality. Specializes in 5G solutions, cloud-native platforms, and B2C/B2B services.Job OverviewSenior Infrastructure Architect with more than 10 years of experience in Navi Mumbai. Full-Time...

  • Senior Infrastructure Architect

    1 week ago

    Navi Mumbai, Maharashtra, India Jio Full time

    Company OverviewJio is the force behind India's leading telecom operator with 400M+ customers. Known for powering digital apps & services with scale, loyalty, and functionality. Specializes in 5G solutions, cloud-native platforms, and B2C/B2B services.Job OverviewSenior Infrastructure Architect with more than 10 years of experience in Navi Mumbai. Full-Time...

  • Head of Information Technology

    1 week ago

    Mumbai, Maharashtra, India MNR Solutions Full time

    Role: Head ITLocation: Mumbai Qualification: PMP, BE/ B.Tech Computer Science Job Description:The role will be to coordinate across departments to innovate, collaborate and direct the IT goals of the business while balancing the IT budgets and timelines. The role will be the go-to person for everything involving IT, from existing hardware/ software and...

  • Senior IT Infrastructure Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role/ Job Title: Senior IT Infrastructure Engineer Business: New Age Function/ Department: Information technology Place of Work: Mumbai Job Purpose: An IT Infra Lead ensures IT infrastructure performance through supervising the building of net configurations and connections. They are responsible for securing network systems. Roles & Responsibilities: ...

  • Head of Information Technology

    1 week ago

    Mumbai, Maharashtra, India MNR Solutions Full time

    Role: Head ITLocation: Mumbai Qualification: PMP, BE/ B.Tech Computer Science Job Description:The role will be to coordinate across departments to innovate, collaborate and direct the IT goals of the business while balancing the IT budgets and timelines. The role will be the go-to person for everything involving IT, from existing hardware/ software and...

  • Head- Operational Excellence

    1 week ago

    Mumbai, Maharashtra, India SUN PHARMA Full time

    Position: Job Title: Head – Operational Excellence Job Grade: G6 (Sr. General Manager) Function: Sun Global Operations Sub-function: Manager's Job Title: Skip Level Manager's Title: Function Head Title: Location: Mumbai No. of Direct Reports (if any)