Infrastructure Technical Operations Lead

3 weeks ago


Navi Mumbai, Maharashtra, India Xcel Hire Management Solutions Full time

Job Description :


- Expertise with Linux, AIX, Storage, Virtualization, Cloud Computing, DBA, Failover Clustering, Backup, Networking, Middleware & Windows roles & Services.

- Interact with customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful outcomes.

- Maintaining and Generating Monthly Activity Reports & Quarterly Compliance A

- Remote & Onsite support to clients with minimum Downtime in 24-7 environments on Servers, Desktop, Applications & Networking related problems.

- Business continuity solution for storage hardware, backup, and business team to serve the data with zero downtime.

- Setting up & Handling Continuity of business (COB) functions for the respective process and ensure that the operation is successfully completed.

- Establishing risk criteria, risk analysis, risk evaluation, risk treatment, corrective action & remediation plans.

- Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.

- Lead projects and analyze data to identify opportunities for improvement.

- Used coordination and planning skills to achieve results according to schedule.

- Taking ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review RCA.

- Manage the provision of IT services including infrastructure and solution development, operations, and support, ensuring availability, stability, performance, security.

- Compliance and ensuring that DR, BCP and Risk Management Quarterly basis.

- Performing Software Licensing Audits on Quarterly basis.

- Strong working knowledge of networking technologies

- Strong Working knowledge of Virtual Architecture (VMWare)

- Strong working knowledge of SAN environments. Administration and Support

- Proven experience in managing and facilitating the mix of internal teams and external vendors as a part of product buildout.

- Strong team building and people management skills are a must

(ref:hirist.tech)
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