Bell Desk Associate

2 weeks ago


Bengaluru, Karnataka, India GRAND MERCURE Full time

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

  • Responsible for handling guests' luggage & greeting the guests as per guidelines & standard phrases.
  • Perform all other assigned duties, and adhere to hotel's standards of performance, appearance, and conduct.
  • Responsible for providing courteous and competent services to the guests.
  • Any matter which may effect the interests of
    the hotel should be brought to the attention of the Management.
  • Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to guest's queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Qualifications
12th, Diploma or Degree or any other equivalent Qualification

Additional Information
Minimum of years of Experience, minimum 0-1 year experience in same designation
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