Customer Relationship Executive

7 days ago

Pune, Maharashtra, India ScatterPie Analytics Full time

Skills Required:

  • Develop and nurture relationships with new and existing clients, serving as their primary point of contact.
  • Understand each client's business objectives, challenges, and requirements to provide personalized solutions and support.
  • Proactively engage with clients to anticipate their needs, identify opportunities for upselling or crossselling, and address any issues or concerns.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment between client expectations and company offerings.
  • Act as a trusted advisor to clients, providing guidance on product usage, best practices, and industry trends.
  • Monitor and analyze client satisfaction and feedback, taking proactive measures to enhance the customer experience and drive retention.
  • Manage contract renewals and negotiate terms to maximize revenue and maintain longterm client relationships.
  • Stay updated on industry trends, competitive landscape, and emerging technologies to provide valuable insights to clients.
  • Maintain accurate records of client interactions, meetings, and agreements using CRM software.
  • Participate in regular training and professional development activities to enhance product knowledge and customer relationship management skills.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customerfacing role, with a minimum of X years in customer relationship management or account management.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to build rapport and establish trust with clients, understanding their needs and delivering exceptional service.
  • Excellent problemsolving abilities and a proactive approach to addressing client issues and challenges.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Selfmotivated with a resultsoriented mindset and ability to work independently as well as part of a team.
  • Prior experience in the staffing industry is preferred.

Experience:
2- 4 yrs

Job Types:
Full-time, Permanent

Pay:
₹9, ₹34,106.96 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your current annual CTC in INR Lacs?
  • What is your notice period in terms of days?

Experience:

Customer Relationship Executive: 2 years (required)

Work Location:
In person

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