Senior sales head

2 weeks ago

Pune, Maharashtra, India Lonavala Finest Full time

Role: SENIOR SALES HEAD (REAL ESTATE)

Role Definition

To manage and develop new business for Samarth Estates by supporting the Pre-Sales and Sales team to achieve the targets. Servicing the customers' needs & problems and delivering the best possible customer experience.

Responsibility Deliverable

  • Manage Team performance, Culture and productivity.
  • Maintaining walk-in to conversion customer experience
  • Collaborations with influencers (CA, bankers, Channel partners) & converting referrals from existing network.
  • Reviewing marketing and presales activity to improve quality of lead
  • Conducting Site visits in terms of our agreement and closing the deals.

Tasks & Activities

  • Managing Sales & Presales Team
    • Reviewing the performance of sales and presales team
    • Resolving issues pertaining to client queries and developing sales team's & individual skillset
    • Build, coach and motivate the team to perform
    • Conduct daily, weekly, and monthly meetings
    • Setting sales targets – weekly, monthly, quarterly, annual.
    • Evaluate and implement processes/systems to support sales and growth
    • Create a culture of constant feedback from the team to our product, design, and marketing teams that ensure we are constantly building the best possible services and experiences for our customers
  • Customer Experience
    • Welcoming and greeting the customer.
    • Delivering effective AV presentation as per SOP.
    • Understanding the needs and problems of the customer.
    • Giving appropriate solutions to the customer's problems.
    • Facilitating site visit tour as per SOP.
    • Answering the FAQs
    • Handling the entire process from Registration to disbursement of payments from the customer.
    • Maintain excellent customer service for existing clients.
  • Collaborations
    • Generating Influencers and Meeting them for collaboration.
    • Registrations of Influencers and follow-up from New Leads.
    • Closing Deal from the influencer source.
    • Generating lead from existing customers. By keeping follow-up with the existing clients.
  • Customer relationship management
    • Staying on top of the mind of the customer through regular follow-ups, status update, information, value content
  • Reviewing marketing and presales activity
    • Preparation and timely submission of the Marketing Campaigns, customer feedback, and performance of the presales team,
    • Highlighting issues in Marketing campaigns, Presales communication.
    • Highlighting if the target audience is not as per our Product.
    • Timely reviewing all advertisement posts on property portal and other Marketing platforms.
    • Highlighting about the festive offer, Pre-Launch, Launch as per marketing analysis.
  • Reporting
    • Daily, Weekly, Monthly report submit to the management as per Matrix.
    • Preparation of Customer case study after the site visit briefly as per SOP.
    • Uploading the Case study on the drive along with the name of the customer.

Measurement Metrics

  • Conversion:
    • Maintaining a 10% + conversion of the site visit to booking
    • Conversion from influencer minimum 10 (site visit) monthly.
    • Referral booking minimum 1 booking monthly.
    • Booking conversion to Agreement and Payment Disbursements
  • Lead response Time: Reducing the sales cycle length to reduce follow-up effort
  • No. of deals: Closing 2 deals per month maintaining healthy profit margins

Skills & Traits

  • Objection Handling.
  • Negotiation
  • Closing the Deal.
  • Rapport Building
  • Customer handling
  • Empathy
  • Persuasion
  • Effective communication
  • Hold the position of sales with conviction
  • Strong personality

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