Assistant Front Office Manager
2 weeks ago
Accor is more than just a global leader in the hospitality industry. We celebrate diversity and individuality, offering you opportunities to find a role and brand that aligns with your unique personality. Our goal is to support your continuous growth and learning, ensuring that your work brings meaning and fulfillment to your life. Join us at Accor, where every page of your career story is waiting to be written, and together we can envision the future of hospitality. Explore the exciting possibilities that await you with Accor.
Job Description
- Monitor front office staff to provide guests with efficient, friendly service and personal recognition
- Supervise the Front Office team to optimize occupancy rates and room revenue
- Oversee Front Office operations, ensuring that LCAH members, repeat guests, and VIPs receive special attention
- Drive internal hotel sales and promote in-house facilities through effective marketing strategies
- Establish targets and motivate the team to upsell Villa, Transportation, SPA, and F&B services
- Cultivate strong relationships between departments to deliver seamless customer service
- Ensure cleanliness and maintenance of furnishings, facilities, and equipment
- Conduct regular inspections of designated areas
- Stay informed about credit policies and procedures, collaborating with the Finance Department to ensure compliance
- Be familiar with system recovery and interpret computer reports
- Compile statistics and generate reports related to Suite and Villa operations
- Verify the accuracy of guest accounts
- Approve upgrades and special guest amenities
- Enforce standards for employee conduct, appearance, and departmental procedures
- Hold monthly department meetings to review procedures and discuss special events
- Keep the General Manager informed about VIP arrivals, departures, and other relevant information
- Follow company guidelines and maintain hotel credit policy
- Prepare emergency procedures in collaboration with the Emergency Response Team
- Create work schedules for Front Office Staff, considering occupancy forecasts and special group movements
- Collaborate with Talent and Culture for manpower planning and management needs
- Assist in budget preparation and monitoring for Rooms' and Front Office operations
- Foster positive relationships with vendors and the local community
Required Skills:
- Outstanding communication skills for effective interaction with customers, employees, and third parties
- Strong written communication skills
- Proficiency in Microsoft Office and Property Management Systems
- Problem-solving, team motivation, organizational, and training abilities
- Effective leadership skills for managing large teams at various levels
- Ability to navigate complex relationships with other departments
- Bachelor's degree in Hotel Administration, Business Administration, or related field
- 3 years of guest service/hotel experience with at least one year in a management role, or equivalent combination of education and experience
- Preference for experience in Ultra Luxury Hotel or Resort
- Excellent English communication skills, additional languages are a plus
- Organized, motivated, and goal-oriented
- Able to thrive under pressure and collaborate effectively in a team
- Detail-oriented with strong guest interaction skills
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