Front Office Manager

1 week ago


Mumbai, Maharashtra, India Accor Full time
Company DescriptionFront Office Manager Position at Cape Grace Hotel

Reporting to the Director of Rooms, the Front Office Manager's role is crucial in ensuring exceptional guest service and upholding high standards at all times. Leading a dedicated team of managers, this position focuses on fostering growth and development within the department for future leaders.

Guest Experience

  • Maintaining and enhancing operational standards to elevate the guest experience.
  • Directing all aspects of guest relations to achieve maximum satisfaction.
  • Handling High Profile guests throughout their stay.
  • Resolving guest requests and complaints effectively.
  • Building relationships with guests and agents.
  • Seeking innovative ways to enhance the overall guest experience.

Learning and Development within the department

  • Providing guidance to the Assistant Front Office Manager.
  • Liaising effectively between front office staff and other departments.
  • Identifying training needs and scheduling sessions accordingly.
  • Conducting performance reviews and offering support for skill development.
  • Mentoring and coaching staff while ensuring recruitment aligns with hotel occupancy.

Key Responsibilities and Duties:

  • Evaluating department procedures and systems regularly.
  • Driving loyalty standards and fostering innovation.
  • Maximizing revenue for the Front Office Department.
  • Controlling operational expenses and revenue effectively.
  • Maintaining financial records accurately.
  • Developing and implementing incentives to maximize revenue.

Job Requirements and Qualifications:

  • Hospitality or management qualification preferred.
  • At least 3 years of Management experience in a 5-star environment.
  • Computer literate in MS Office Suite and Opera Cloud.
  • Fluency in English (written and spoken).
  • Proven abilities in guest relations, sales, time management, and employee management.
Our commitment to Diversity & Inclusion:

We are an inclusive company dedicated to attracting, recruiting, and promoting diverse talent.



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