Front Office Manager
1 week ago
Reporting to the Director of Rooms, the Front Office Manager's role is crucial in ensuring exceptional guest service and upholding high standards at all times. Leading a dedicated team of managers, this position focuses on fostering growth and development within the department for future leaders.
Guest Experience
- Maintaining and enhancing operational standards to elevate the guest experience.
- Directing all aspects of guest relations to achieve maximum satisfaction.
- Handling High Profile guests throughout their stay.
- Resolving guest requests and complaints effectively.
- Building relationships with guests and agents.
- Seeking innovative ways to enhance the overall guest experience.
Learning and Development within the department
- Providing guidance to the Assistant Front Office Manager.
- Liaising effectively between front office staff and other departments.
- Identifying training needs and scheduling sessions accordingly.
- Conducting performance reviews and offering support for skill development.
- Mentoring and coaching staff while ensuring recruitment aligns with hotel occupancy.
Key Responsibilities and Duties:
- Evaluating department procedures and systems regularly.
- Driving loyalty standards and fostering innovation.
- Maximizing revenue for the Front Office Department.
- Controlling operational expenses and revenue effectively.
- Maintaining financial records accurately.
- Developing and implementing incentives to maximize revenue.
Job Requirements and Qualifications:
- Hospitality or management qualification preferred.
- At least 3 years of Management experience in a 5-star environment.
- Computer literate in MS Office Suite and Opera Cloud.
- Fluency in English (written and spoken).
- Proven abilities in guest relations, sales, time management, and employee management.
We are an inclusive company dedicated to attracting, recruiting, and promoting diverse talent.
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